Log and distribute packages received at Resident Services Office to residents and provide administrative support.
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Responsible for receiving and logging packages received from UPS, Fedex, etc.
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Responsible for delivering packages to residents on a daily basis and following up on any packages that have not been picked up within a specified window of time
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Assist Resident Life Managers with answering phones and greeting residents as needed
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Answers questions related to the availability of packages.
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Moves packages into storage area and maintains the area organized for ease of search for packages.
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Provide a wide range of administrative and support services to the office staff and the property manager as needed
REQUIREMENTS
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Great with people — warm, friendly and helpful in person and on the phone
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Be extremely organized and have the ability to multi-task.
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Be able to solve problems effectively
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Must be able to communicate effectively both orally and in writing and be able to follow instructions in both
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Ability to work weekend and holiday hours as needed
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High school diploma or GED required, 3-6 months customer service experience.
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Experience in mail room or customer service environment a plus
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Experience with entering data into a management system. Internet Explorer and MS Office programs.
Physical Requirements:
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Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
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Constantly positions self to bend, stoop, reach, lift.
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Occasionally lift/move/carry up to 25lbs with/without assistance.
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Frequently lift/move/carry 5lbs.
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Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
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Ability to work a flexible schedule, including evenings, weekends and holidays - shifts include 9AM- 6PM, 10AM - 7PM, and 11AM - 8PM.
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Ability to remain in a stationary position for extended periods of time.
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Ability to observe details at close range (within a few feet of the observer).
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Constantly operates computer, 10-key and other office productivity machinery.
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Constantly works in low to moderate noise levels
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Constantly works in outdoor weather conditions.
Cognitive or Mental Requirements:
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Reading;
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Writing;
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Ability to communicate clearly;
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Ability to deal with complex issues; and
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Attention to detail.
Eligibility Requirements:
- Must have unrestricted work authorization to work in the United States; and
- Must be willing to submit to a background investigation.
The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.
Salary Range: $18.00-$19.00 per hour, D.O.E.
Eligible for: Overtime, Commissions, Bonuses, and Wardrobe Allowance
Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.
