The Role
The Marketing Manager is an operations-serving leader responsible for growing traffic, protecting the brand, and representing Chick-fil-A in the community—all while actively working in the restaurant.
You will earn influence by:
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Showing up prepared
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Working alongside the team
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Executing consistently
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Delivering results that can be measured
Non-Negotiable Responsibilities:
Operations
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Serve regular shifts in FOH and/or BOH, including peak periods
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Model speed of service, accuracy, food safety, and hospitality standards
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Support Supervisors and Directors during rushes—not observe from the sidelines
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Identify operational breakdowns and communicate clearly with leadership
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Be trusted on the floor when things get busy
If you cannot succeed operationally, you will not succeed in this role.
Marketing & Brand Execution
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Own execution of the restaurant’s local marketing plan
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Plan and execute events that drive traffic
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Build and maintain relationships with schools, businesses, and community leaders
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Manage in-store marketing and ensure promotions are executed correctly
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Create and publish authentic content rooted in real operations
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Manage local social channels in alignment with brand standards
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Drive catering awareness, including our Food Truck operation
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Track results and report what worked, what didn’t, and why
Leadership Expectations
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Act like an owner, not a coordinator
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Hold yourself accountable before being held accountable
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Communicate clearly and directly with leaders and team members
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Coach team members on hospitality and brand representation
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Raise the standard—never lower it to make things easier
Who This Role Is For
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Proven leader with real-world execution experience
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Comfortable being coached and corrected
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Organized, disciplined, and follow-through oriented
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Confident speaking with guests, business owners, and community partners
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Willing to be on their feet, in uniform, and in the work
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Results-driven—not ego-driven
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Chick-fil-A experience is a plus. Coachability and strong work ethic are required.
Why This Role Matters
You will help determine:
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How the community perceives the restaurant
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Whether marketing efforts actually move the business
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How well the brand shows up when it matters most
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This role has visibility, influence, and pressure. High performers thrive here.
What We Offer
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Leadership development with real responsibility
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Clear expectations and direct feedback
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Competitive pay and growth opportunity
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Excellence Trips to our Corporate Support Center and/or other Restaurants
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Positive, high-standard culture
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Free meals on shift
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Closed Sundays
Welcome to Chick-fil-A Nine Mile Road. We are a team that feels like family, in a place that feels like home and we hope you will want to join our team. We would love to learn more about you but first here is a little about us.
Our, founder Truett Cathy, believed in caring for people in a personal and meaningful way and found a unique way to accomplish that in the Quick Service food environment.
If you are looking for a career with purpose, can take care of guests in a way that will make them feel better about themselves, want to build lifelong friendships and want us to help you develop into the leader that you never knew you had in you, we would love to talk to you!
Benefits:
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Paid time off
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Health insurance
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Life insurance
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Dental insurance
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Vision insurance
Job Type: fulltime
Education: No education required
Work location: On-site
