WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Operations Manager, Retail Services is responsible for the leadership, management, and strategic oversight of Auxiliary Enterprises retail operations, including three on-campus retail stores and the department's eCommerce platform. This position oversees daily operations, staff supervision and development, inventory management, customer service, financial performance, and technology systems to ensure efficient, compliant, and customer-focused service delivery. The Operations Manager works collaboratively with campus stakeholders, vendors, and service partners to enhance retail services, improve operational processes, implement technology solutions, and support departmental goals. This role is critical in driving operational excellence across both physical and online retail channels while promoting a positive customer experience.
Preferred Candidate Profile
The ideal candidate is a collaborative and results-driven leader with proven retail management experience, including oversight of multiple stores and eCommerce operations. The successful candidate will demonstrate effective leadership, supervisory, and team development skills, a strong customer service focus, and the ability to drive operational excellence while achieving business objectives.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma or equivalent
Experience
5 years related experience, including at least three (3) years in a supervisory or lead role
Licenses and Certifications
Must possess and maintain a valid Texas Class "C" Driver License with an acceptable driving record and the ability to operate a university vehicle, Upon Hire
Preferred
Education
Bachelor's Degree in Business, Management, Operations, Supply Chain, Hospitality, Marketing, or a related field.
JOB DUTIES
Responsible for the daily operations of campus retail stores, e-commerce platforms, and related retail service functions, ensuring efficient, customer-focused operations and compliance with university, local, state, and federal regulations.
Manages retail staff operations including hiring, onboarding, scheduling, training, coaching, performance management, and employee development to promote high levels of customer service and operational performance.
Develops, implements, and monitors operational procedures, workflows, service standards, and continuous improvement initiatives to enhance efficiency, consistency, and customer experience across all retail channels.
Oversee inventory management processes including purchasing, receiving, stock replenishment, cycle counts, inventory accuracy, loss prevention, product lifecycle management, and merchandise availability.
Collaborates with vendors, suppliers, campus departments, and other stakeholders to manage product selection, merchandising strategies, pricing structures, promotional initiatives, and service enhancements aligned with departmental and institutional goals.
Reviews and analyzes operational, finance, sales, inventory, labor, customer service, and e-commerce performance data to identify opportunities for improvement, revenue growth, and strategic decision-making.
Assists in the development and management of annual operating budgets, revenue projections, expense controls, and fiscal planning for retail operations.
Oversees the implementation, administration, and optimization of retail technology systems, including point-of-sale systems, inventory management platforms, reporting tools, operational dashboards, e-commerce systems, procurement portals, and related technology integrations.
Leads and participates in operational projects including store renovations, merchandising updates, process redesigns, new service implementations, workflow automation initiatives, and capital improvement projects.
Ensures compliance with cash handling procedures, safety standards, audit requirements, inventory controls, purchasing requirements, billing practices, and university operational policies.
Represents Auxiliary Enterprises in meetings, committees, and collaborative campus initiatives related to retail operations, customer service, technology enhancements, and operational planning.
Oversee the development, maintenance, and continuous improvement of retail and departmental e-commerce websites, online storefronts, product catalogs, and digital ordering platforms, ensuring functionality, usability, branding consistency, accessibility compliance, and positive customer experience.
Oversee Internal Departmental Requisitions (IDR) and procurement portal operations, including catalog management, pricing accuracy, order processing, workflow routing, billing coordination, fulfillment support, reporting, and continuous process improvement to ensure efficient and compliant service delivery.
Provides hands-on operational leadership and routinely performs and supports frontline operational duties as needed to meet business demands, ensure service continuity, and maintain operational standards.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
