Develops, recommends, and implements administrative, operational, and maintenance policies and procedures for the City’s cemetery, mausoleum, and mortuary. Coordinates, supervises, and monitors office, grounds, and facilities maintenance activities.
Selects, trains, and supervises and reviews the work of maintenance and office support staff. Assigns, schedules, and monitors work. Prepares employee performance evaluations.
Reviews, analyzes, and evaluates the efficiency and effectiveness of cemetery operations, mortuary services, and related customer service functions. Recommends and develops methods and programs to improve service delivery and business operations.
Prepares and administers Woodlawn’s budget. Analyzes financial data, maintains administrative and internal control systems, and monitors revenues and expenditures.
Ensures deposits of funds generated from the sales of interment spaces, funeral services, merchandise, and various fees in accordance with City policy.
Conducts market research and community outreach to promote a variety of funeral products and services; develops marketing strategies and promotional materials; and establishes and coordinates customer service information, public relations, and marketing programs.
Provides information to prospective clients on funeral service options, products, and merchandise.
Develops, implements, and coordinates procedures for the sale of grave sites, mausoleum crypts, niches, and related goods and services. Reviews and recommends rate changes.
Supervises interments and disinterments. Identifies location of grave site boundaries and positioning of graves, markers, and related items. Identifies decedents and confirms services performed by contractors.
Assists in the planning and delivery of services, including pre-need planning and at-need mortuary, funeral and burial arrangements, and memorial services. Orders necessary supplies and coordinates service arrangements with vendors and contractors.
Procures death certificates, burial permits, and other documents from government agencies. Maintains accurate records.
Enforces safety rules, provides safety training programs, and ensures staff complies with laws and regulations regarding the handling and disposal of hazardous materials.
Develops and maintains liaison with local law enforcement, health department, coroner’s office, government officials, hospital staff, and hospice organizations.
Interprets and applies policies and procedures. Reviews and approves requests by private groups for special accommodations.
Serves as the City’s representative for Woodlawn Cemetery, Mausoleum and Mortuary at meetings with community groups, governmental organizations, professional associations, City Council and the general public. Makes oral and written presentations as necessary.
Responds to inquiries and resolves escalated complaints and concerns.
Performs other related duties as assigned.
How to Apply:
Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so will result in your application being evaluated without the education being considered.
Selection Process:
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing may consist of a combination of any of the following and is subject to change as needs dictate: written test, performance test, evaluation of qualifications, oral interview.
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Note: Internal staff who submit transfer applications must notify the analyst in charge of the recruitment, via email, upon submission of their transfer application.
Background Investigation:
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
Inclusion & Diversity Statement
The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
