If you're a skilled HVAC Service Technician who values providing excellent customer service, wants to be part of a team that truly appreciates you, and is eager to learn, grow, and have high-income potential, we’re the family business you’ve been looking for!
- $150,000 Annual Potential: Our high-performing technicians can earn upwards of $150k annually (hourly, overtime, commission, bonus, etc.)
- On-site in Charlotte, NC
Job Summary
As an HVAC Technician, you will diagnose and repair heating, cooling, and ventilation systems while leading customers to informed and confident buying decisions for maintenance plans, service repairs, indoor air quality products and new HVAC systems when the time is right for the customer. This role also requires the tech to perform preventative maintenance to address any issues before they result in additional repairs or replacements.
Employee Benefits
- Competitive pay: Our high-performing technicians have the ability to earn upwards of $150k annually
- Advancement Opportunities: Your skills and dedication will be recognized and rewarded with a clear path for professional growth
- Work-Life Balance: We foster an environment that values both professional excellence and personal well-being
- Paid Time Off: We offer generous PTO for sick and vacation days along with holidays
- Benefits: We provide 100% employer-paid medical insurance for you and your family. Plus, we offer additional coverage options, including dental, life, and short- and long-term disability insurance
- Retirement: Secure your future with our 401(k) plan, which includes a 6% company match
- Paid Training: Weekly customer service and technical training, additional offsite specialty training offered
- Company-supplied vehicle
- New technology, including iPad & access to integrated software
Tasks, Duties, & Responsibilities
- Maintain and repair heating, ventilation, and air conditioning (HVAC) systems, and equipment
- Inspect the effectiveness and safety of the current customer’s HVAC system
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
- Perform routine maintenance on HVAC systems to ensure optimal performance including general HVAC in-home service calls
- Diagnose HVAC systems for electrical and mechanical defects
- Clean, adjust, and repair systems, and perform warranty services
- Explain replacement opportunities for aging, inefficient, or underperforming systems
- There may be some opportunity or overlap for installation of HVAC systems, but the primary function of this role is service-focused
- Show yourself as professional and knowledgeable to win new referrals and repeat business
- Develop a proven track record in heating and cooling systems including the ability to draw simple diagrams and read blueprints and other diagrams
- Establish customer rapport to sell the right products and services
- Educate, inform, and assist customers in choosing the best finance options and maintenance plans
- Understand your service criteria and hold yourself accountable for exceeding revenue goals
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Work alongside customer service and dispatch to ensure the overall success of the business
- Maintain a clean, organized job site and well inventoried truck
- Participate actively in all training exercises, morning meetings, trade shows and retreats
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, timecards, curbside feedback and option sheets
Required Skills & Experience
- Knowledge of local HVAC codes and the ability to make on-the-job applications
- EPA Certification(s)
- Continued education and training to obtain NATE certification if desired
- Minimum 3 years of applicable experience
- Valid Driver's license with a safe driving record
- Must have own tools (assistance may be available)
- Excellent customer service and communication skills
- Professional appearance, strong work ethic, and great attitude
- Highly organized with exceptional follow-through abilities
- High integrity with advanced social skills and the ability to make solid connections
- Strong desire to be a better technician tomorrow than you are today
- Competitive individual contributor who also loves to win as a team
Who We Are
AAA City Plumbing has deep roots in this community, and over the past thirty years, we’ve made a name for ourselves providing dependable plumbing services with a hand-picked team of the best plumbers in the area. We focus on consistent professional development for our technicians and service providers, so they are knowledgeable about the current best practices in plumbing. We believe our customers deserve the best, and we are committed to caring for your home or business with the same respect we give our own. We have the capabilities to solve any plumbing problem or meet any plumbing need you have and can make your service call on time and stress-free. Customer satisfaction is our priority.
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about AAA City Plumbing by visiting our website: https://aaacityplumbing.com.
Pay: Up to $150,000.00 per year
Benefits:
- 401(k) 6% Match
- Company truck
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
License/Certification:
- EPA Certification (Required)
Ability to Commute:
- Charlotte, NC 28202 (Required)
Ability to Relocate:
- Charlotte, NC 28202: Relocate before starting work (Required)
Work Location: In person
