Pay: $17.25 - $21.00 per hour
Job description:
We are looking for full-time front desk positions. Please read all details below!
About us: No musical background necessary. We are the largest private music and performing arts school in North Texas. Providing private and group music lessons, art, dance and musical theatre classes too. Teaching success, self-confidence and leadership through music and performing arts. We are heavy on the performances with our own Frisco Performing Arts Center on campus.
Job Summary: Learn our lesson programs and sell them effectively to area families, registering them for lessons/classes. Provide excellent customer service on the phone and in person. Assist faculty, students and staff.
Duties: Your primary job is to register students and to assist students and staff at the school. The basic duties of the Front Desk Staff:
- Customer service (cheerful and attentive to arriving students and families)
- Answering the phones, sales, upsells (following a script)
- Responding to emails/texts
- Explaining programs and fees
- Handling inquiries in person, on the phone and email
- Registering/Scheduling students/Completing Paperwork
- Entering information into student accounts
- Updating schedules
- Liaison between teachers and students
- Opening/Closing duties
- Daily bathroom check
- Other duties as assigned
Ideal Candidate: You’ll be a strong fit if you:
- Are a customer service warrior.
- Can smile through customer complaints and respond with empathy.
- Memorize facts easily and follow a phone script
- Work quickly through tasks
- Have an outgoing personality (not a good fit for a shy person)
- Get along with other team members
- Look OVER THE TOP professional
- Open to improving and growing your skills
- Excellent continuous Customer Service
- Fantastic upbeat phone voice
- Follow instructions
- Can keep busy on the job
- Does not mind hearing your voice recording
- You have nerves of steel
- Keep your cool under pressure
- Can handle multiple tasks at one time
- Like the challenge of dealing with complicated situations
- Can prioritize duties according to company culture
- Take control of situations and handle according to company culture
Qualifications:
- 1+ years of experience in Customer Service
- 1+ years of experience in Sales
- Strong written and verbal communication skills
- Experience with Google Docs/Word/Excel
- High level of professionalism, confidentiality, and emotional maturity.
- Available to be scheduled during hours of operation
Work schedules are up to 40hrs per week with 2 days off for full-time.
Schedules posted 2-3 weeks in advance
- Monday to Saturday
- Sundays as needed
Hours of Operation:
- Monday – Thursday: 10:00am – 9:00pm
- Friday: 10:00am – 8:00pm
- Saturday: 9:00am – 3:30pm
- Sunday: Only on show events scheduled in advance
No Phone Calls Please
Pay: $17.25-$21.00 per hour based on experience. Room for advancement.
Come grow with our company!
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Pay: $17.25 - $21.00 per hour
Benefits:
- Dental insurance
- Life insurance
- Vision insurance
Application Question(s):
- Is your drive to our location UNDER 45 minutes? What city are you driving from?
- Can you start ASAP? We are NOT accepting 1 or 2 week notices at this time, our hiring process can go very quickly.
- Do you feel you have a great, upbeat voice and personality (think Disney)..if so we want you!!
- Are you good with the starting pay and growing from there?
Work Location: In person
