Morrisons Cove 1st Federal Credit Union
Member Service Representative
GENERAL SUMMARY
Serves as Credit Union liaison responsible for performing the full range of member service functions.
ESSENTIAL FUNCTIONS
- Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
- Provide routine information on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
- Respond to members’ requests, problems, and complaints, and/or direct to the proper person for specific information and assistance.
- Process mail and night deposits.
- Perform account maintenance.
- Provide members with account status, including current balances and payoffs.
- Deposit funds into CD and IRA accounts.
- Issue cashier checks and money orders.
- Process requests for stop payments and photocopies.
- Balance drawer and credit union at end of day.
- Provide members with the forms necessary to transact business at the Credit Union.
- Place orders for members’ checks in accordance with established procedures.
- NOTE: the list of essential functions is not exhaustive. It may be supplemented as necessary.
ADDITIONAL FUNCTIONS
- Perform miscellaneous clerical and administrative duties, including, but not limited to: filing, typing, date entry, etc.
- Assist with member mailings, promotions and special projects as necessary.
- Attend meetings, conferences, and seminars relating to areas of responsibility.
- Reconcile members’ checking accounts as necessary.
JOB SPECIFICATIONS
- Requires professional, well-developed interpersonal skills for communicating with members and co-workers.
- Requires knowledge of Credit Union products, services, policies and procedures.
- Requires completion of high school education.
- Requires intermediate mathematical skills (calculations and concepts involving percentages, fractions, and decimals.)
- Requires at least one year work experience in cash handling, retail operations or customer service.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.'
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Work Remotely
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- cash handling, customer service or retail: 1 year (Required)
Work Location: In person
