A Community Monitor is responsible for monitoring community amenities and common areas, ensuring residents and guests follow community rules and policies. The monitor helps maintain a safe, clean, and respectful environment while providing customer service to residents.
Key Responsibilities
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Monitor community amenities such as pools, clubhouses, fitness centers, parks, and courts.
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Ensure community rules, safety guidelines, and policies are followed by residents and guests.
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Verify resident access credentials or guest passes when required.
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Report rule violations, safety concerns, or maintenance issues to management or security.
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Maintain a visible presence to deter inappropriate behavior.
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Assist residents with basic questions about amenities and policies.
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Complete incident reports or daily activity logs when necessary.
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Help maintain cleanliness and order in amenity areas.
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Contact management or emergency services when needed.
Qualifications
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High school diploma or equivalent preferred.
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Customer service or hospitality experience preferred.
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Ability to communicate clearly and professionally with residents and guests.
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Ability to observe situations and respond appropriately.
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Basic knowledge of safety procedures.
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Ability to work evenings, weekends, and holidays if required.
Skills
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Customer service
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Conflict resolution
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Observation and attention to detail
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Communication skills
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Problem solving
Work Environment
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Primarily located at community amenity centers or outdoor recreational areas.
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May involve standing or walking for extended periods.
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Work may occur in outdoor conditions or varying weather.
