Digital Sales Support Specialist – RiderMarket Daytona
Location: Ormond Beach, Florida
Job Type: Full-Time
Industry: Motorcycles / Retail Sales
Help Turn Online Shoppers Into RiderMarket Customers
RiderMarket Daytona is growing, and we're looking for a sharp, organized and tech-savvy Digital Sales Support Specialist to join our team.
This is the modern version of the traditional dealership BDC role.
You'll work behind the scenes with our sales team to make sure internet leads get answered quickly, customers stay engaged, appointments get scheduled and opportunities don't fall through the cracks.
RiderMarket is a premium, motorcycle-only dealership group built by riders, for riders. Our Daytona location represents BMW Motorrad, Triumph, Aprilia, Moto Guzzi and Vespa, along with a large inventory of premium pre-owned motorcycles.
You don't need to be a motorcycle expert. You need to be great with people, technology, communication and follow-up.
What You'll Do
- Respond to new internet sales leads by phone, text and email
- Follow up with customers who have expressed interest in a motorcycle
- Schedule appointments for the showroom sales team
- Keep customers engaged throughout their shopping process
- Work inside our CRM to organize and manage sales opportunities
- Make sure leads are being properly worked and followed up
- Re-engage older leads and customers who haven't purchased yet
- Help maintain accurate customer information and CRM activity
- Support our salespeople with digital communication and follow-up
- Work with modern AI-powered sales and communication tools
- Help identify customers who are ready to buy and get them connected with the right salesperson
Who We're Looking For
This position could be a great fit for someone with experience in:
- BDC / Internet Sales
- Customer Service
- Appointment Setting
- Inside Sales
- Call Centers
- Hospitality
- Retail
- Administrative Sales Support
We're looking for someone who is:
- Extremely comfortable with computers and technology
- A strong communicator by phone, text and email
- Friendly and professional
- Organized and detail-oriented
- Persistent without being pushy
- Comfortable managing multiple conversations at once
- Quick to learn new software
- Reliable and accountable
- Motivated by goals and results
Dealership experience is helpful, but not required.
We'll teach you motorcycles, our systems and our sales process.
This Is NOT a Traditional Call-Center Job
We aren't looking for someone to sit at a desk and endlessly cold-call people.
Our customers are actively shopping for motorcycles and reaching out to us.
Your job is to make sure they receive a fast, helpful and professional response, keep the conversation moving and ultimately help get them into the dealership.
You'll also work with some of the newest CRM, automation and AI technology in automotive and motorcycle retail, helping our team use those tools effectively.
Why RiderMarket?
RiderMarket is building a different kind of motorcycle dealership — premium, technology-driven and focused entirely on motorcycles and the people who ride them.
You'll work alongside a sales team representing some of the best motorcycle brands in the world while learning valuable skills in digital retail, CRM management, AI-assisted sales, lead management and customer engagement.
If you're organized, tech-savvy, great with customers and love the satisfaction of turning conversations into appointments and sales, we'd like to meet you.
Apply through Indeed or stop by RiderMarket Daytona in person and introduce yourself.
RiderMarket Daytona
430 South Yonge Street
Ormond Beach, FL 32174
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
