Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests
The Royal Caribbean Group’s Global E-Commerce Team has an exciting career opportunity for a full time Senior Manager Product reporting to the Senior Director Digital Product
The position is onsite and based in Downtown Miami Florida
The position is also not eligible for work authorization sponsorship
Position Summary:
If a guest can order a towel from the app the AI companion should be able to do it too You are the person who makes that true
This role owns the bridge between every existing digital capability across the enterprise and the conversational platform that guests interact with Three brands hundreds of touchpoints the entire journey from dreaming to disembarking All of it needs to work through conversation and agentic action
The capabilities already exist Your job is to catalog them prioritize them define how they integrate with the platform and build the standards that let partner teams connect without a bottleneck But integration is only half the job — you also shape how these capabilities feel to guests: the conversational UX the multi-modal interface the moments where a well-designed interaction turns a transaction into a relationship
The right person for this role thinks in systems not features You see a capability map where others see a product roadmap You measure success not by what shipped last sprint but by how much of the enterprise the product can actually reach
Key Responsibilities:
Catalog and continuously update a comprehensive inventory of all existing digital capabilities across Royal Caribbean Group brands
- organized by guest journey phase and surface
Prioritize capability adoption based on guest impact call volume deflection potential revenue influence- and technical readiness
Own the near-term product roadmap- driving steady expansion of what the platform can do through integration with existing enterprise services
Define and maintain integration standards API contracts- and data requirements so that enterprise partner teams can connect their capabilities to the platform with minimal friction
Partner directly with product teams across Contact Center eCommerce Digital (App) Onboard Loyalty Shore Excursions Dining Entertainment- and Revenue Management to scope and execute integrations
Lead capability adoption working sessions with enterprise stakeholders- translating the platform's technical requirements into language each partner team can act on
Own current platform workstreams including conversational AI features intelligent search- and production releases
Drive active participation in cross-functional working groups spanning business value technology- and design for near-term priorities
Build and maintain a capability coverage dashboard tracking: percentage of digital capabilities available through the platform guest adoption rates per capability- and task completion rates
- Collaborate with the engineering team so platform architecture supports scalable capability onboarding
Own the conversational experience quality for adopted capabilities - how they surface through chat when to use structured UI (cards carousels forms) vs conversational responses- and the interaction patterns that make multi-modal feel coherent rather than bolted together
Own the guest's first interaction with the platform - onboarding flows personalization discovery- and the experience ramp that moves guests from first contact to confident usage
Partner with design to define conversation patterns error recovery flows- and the experiential standards that ensure every integrated capability feels native to the platform rather than an API call with a chat wrapper
Identify and escalate dependencies on shared enterprise services that the platform consumes but does not own- working with leadership to secure co-investment commitments
Contribute to the enterprise capital investment case with clear near-term scope cost estimates- and projected value
Ensure all capability integrations meet security compliance- and data governance standards
Track and report on key metrics: capability coverage percentage guest adoption per capability task completion rates contact center deflection impact- and integration cycle time
Support the Director in executive communications by providing clear- data-grounded updates on capability adoption progress
Qualifications and Education:
Bachelor's degree in Business Computer Science Engineering
- or a related field; MBA or Master's degree is a plus; or equivalent experience
7+ years of product management experience with at least 3 years in platform integration- or API product roles
- Proven experience driving adoption of platform capabilities across a large enterprise with multiple business units
- Track record of influencing without direct authority across complex organizational structures
Strong technical fluency: comfortable with APIs event-driven architectures data contracts and integration patterns (you don't need to write code- but you need to speak the language)
- Experience managing a capability or integration roadmap with quantitative coverage metrics
- Demonstrated ability to translate business requirements into technical integration specifications
Familiarity with agile methodologies Jira/Confluence- and cross-functional program delivery
Experience in travel hospitality- or large-scale consumer digital platforms preferred
Familiarity with AI/ML technologies conversational interfaces- or agentic AI systems is a plus
Strong UX sensibility: you don't need to push pixels but you need to recognize when an interaction feels wrong and articulate why - comfort with conversation design multi-modal interfaces- or consumer product craft is valued
- Strong communication and presentation skills; comfortable presenting to senior leadership
Comfortable navigating enterprise organizational complexity where integration priorities shift as teams evolve their APIs release new services- and renegotiate ownership boundaries
Financial/Quantitative Responsibilities:
- Contribute to near-term budget planning and capability adoption cost estimation for the enterprise capital investment case
- Track and report capability adoption metrics tied to revenue influence and contact center cost deflection
- Monitor integration cycle time and resource allocation efficiency across partner teams
Agency and Third-Party Submissions: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
