Summary:
Building Service Employees are to provide residents with a high level of security and service at all times.
Essential Functions:
PORTER:
- Perform routine cleaning and maintenance of assigned common areas within and around property, including mopping/striping/waxing floors, cleaning
DOORMAN/CONCIERGE:
- Open entry door for all persons entering/exiting the building and assist with luggage, bags, packages, etc., when necessary.
- Meet, greet and direct residents and guests.
- Verify all visitors, guests, contractors, and deliveries for admittance into the building.
- Answer incoming calls and intercom and provide information as requested.
- Closely monitor building security surveillance system and report any issues to the Resident Manager.
- Receive, log, and distribute packages using BuildingLink system.
- Log out and distribute keys upon request using KeyLink system to persons with permission to enter only.
- Maintain cleanliness of the lobby and shovel snow in front of building, when necessary.
- May be required to perform duties outside their normal responsibilities as needed and when requested.
SELECTION CRITERIA:
Minimum Qualifications / Knowledge, Skills & Abilities
- High school diploma or GED or equivalent experience in a customer service industry.
- Experience with working in high end residential properties preferred.
- Strong customer service skills and high attention to detail.
- Must be able to demonstrate good judgment and be client/customer focused.
- Working knowledge of computers.
- Team player with the ability to take direction.
- Ability to build and maintain positive professional relationships.
- Ability to lift very heavy items, such as but not limited to rain mats, trash bags, salt bags, luggage, grocery bags, boxes, packages, dry cleaning.
