The SJHP Clinic Manager provides the direction and leadership necessary for providers and staff to attain our mission, vision, and values. This requires well-honed skills in coaching, motivating, and leading a professional team so that our patients receive personalized, high quality care.
Required Behaviors:
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As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.
Required Qualifications:
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High School diploma or GED
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Minimum of two (2) years’ experience in a medical office setting
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Demonstrates effective interpersonal skills with both providers and staff
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Self-motivation and accountability
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Team orientation
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Intermediate computer skills
Preferred Qualifications:
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Previous Management and/or Leadership experience
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Office Manager Certification
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Higher education in a related field of study
Duties and Responsibilities:
Financial and Strategic Management:
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Understands health care economics and health care public policy
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Demonstrates strong financial aptitude
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Exhibits strong business planning and project management abilities
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Accountable and responsible for communicating and reporting fiscal date to staff and providers
Human Resource Management and Leadership:
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Knowledgeable in various recruitment and interviewing techniques
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Committed to all aspects of employee development
Quality and Performance Improvement:
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Consistently displays a commitment to improving quality performance
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Actively participates in departmental and organizational quality initiatives
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Assures the safety of patients and staff is maintained
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Participates in data collection related to department or provider quality related monitoring activities
Relationship Management and Influencing Behaviors:
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Exhibits effective communication and negotiation skills
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Can lead a team and crosses boundaries to facilitate collaboration
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Understands one’s values, beliefs, and attitudes and how they affect interactions with others
Shared Decision-Making:
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Understands the structure and process of shared governance
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Promotes and implements shared decision-making structures and processes
Personal and Professional Accountability:
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Actively participants in personal and professional growth and development
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Utilizes information technology systems to support business decisions and has a strong understanding of the effect of information technology on patient care
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Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:
Safety, Courtesy, Effectiveness, and Stewardship
Physical Demands and Environmental Work Conditions:
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Must be able to see with corrective eyewear and hear clearly with assistance
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Must be able to walk, stand, bend, squat, climb, kneel, and twist frequently
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Must be able to lift greater than 50 pounds and push 0-300 pounds frequently
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Potential exposure to blood and bodily fluids and meets OSHA training requirements
Special Demands:
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Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families in an attempt to ensure a safe, respectful environment that will support the delivery of care
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Effectively copes and strives for balance when supporting team members when caring for acutely ill patients and families
