At uBreakiFix®, we are more than a repair shop — we are a team committed to providing top-tier repair services and fostering exceptional customer experiences. Our success is built on high standards, operational excellence, and a customer-first approach. Whether we’re repairing a smartphone, tablet, computer, or game console, we approach every task with care, teamwork, and a dedication to keeping our customers connected and supported.
Position Overview: The Regional Manager is responsible for overseeing the operations, performance, and success of multiple locations within the Metro Detroit Area. This role requires a strategic leader who excels in team development, operational efficiency, and driving business growth. The Regional Manager will work closely with store managers to ensure consistent delivery of high-quality service, adherence to company standards, and achievement of sales and profitability goals. The ideal candidate will be a strong leader with the ability to develop people, drive performance and ensure consistent execution across all locations.
Territory Management
· Strategically analyze the territory by reviewing sales report data to identify the highest opportunities.
· Build strong field relationships, understand client business plan, develop a strategy that fits within, and work to become part of the client team
· Incorporate information from Store, District Managers, and industry knowledge to identify actions to drive sales.
· Effectively manage activity calendar to optimize results and expenses
· Ensure high-volume Stores have regular touchpoints, training, and leadership support.
· Achieve all growth metrics set by sales leadership
Collaboration and Influence
· Partner with key internal stakeholders in the development of client sales performance drivers by sharing identified growth opportunities and best practices
· Assist in the development of the client's sales strategy and execution
· Continuously assess needs and provide an action plan with recommendations to Sales Leadership.
· Integrate Protection Plan training into the client's existing training programs
· Evaluate and update training programs as needed to align with client sales strategies
Client Education
· Engage and partner with senior client sales leaders and recommend improvement strategies-based learnings and insights
· Client-specific training facilitation to motivate Protection Plan sales
· Coordination of training logistics to include identification of appropriate attendees, materials, and training approach.
· Obtaining store leadership support; and T&E budget management
· Deliver executive overviews at client annual/regional meetings
· Articulate client-specific features and benefits of protection plans
Qualifications:
· 5+ B2C or outside account sales management experience
· 5+ years of retail store/district management experience combined
· Bachelors degree preferred, but not required
· Proven success managing multiple locations simultaneously
· Experience with recruiting, hiring, coaching and performance management
· Proven track record of achieving assigned financial and sales goals
· Strong understanding of KPI’s including Revenue, Gross Profit, Labor costs, etc.
· Exceptional communication and interpersonal skills
· Proven ability to solve complex problems through innovative strategy
· Experience interacting with leaders at all organizational levels
· Experience analyzing and interpreting data to drive action planning
· Proficient Microsoft Office skills (PowerPoint, Word, Excel, Outlook)
· A valid drivers license and the ability to travel throughout the assigned region
Employee Benefits:
- Health Insurance: Comprehensive coverage for you and your family
- Ongoing Learning: Support for educational growth
- Paid Time Off: Time to recharge and excel
- Competitive Pay: Packages to meet financial goals
The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully.
· Ability to sit, stand and walk for extended periods (up to 8-10 hours per shift).
· Frequent bending, kneeling, and reaching to stock shelves and assist customers.
· Ability to lift and carry merchandise weighing up to 25 pounds.
· Capability to push/pull carts or dollies with merchandise.
· Occasional use of ladders or step stools to access high shelves.
· Repetitive use of hands and arms to operate a point-of-sale system.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
