,Luxury Fine Jewelry Company — Los Angeles, CA 90049
Full-Time | In-Person | Monday–Friday
Requirements
This is a full-time, in-person position, 5 days a week, based in Los Angeles, CA 90049.
Candidates must be:
- Bachelor’s degree preferred, or equivalent professional experience required
- Highly organized, detail-oriented, and professional
- An excellent written and verbal communicator
- Comfortable working directly with high-end clients
- Discreet and trustworthy with sensitive client information
- Proactive, resourceful, and able to follow through without constant oversight
- Comfortable with Google Workspace, Gmail, Google Sheets, Zoom, and basic office software
- Able to work occasional evenings/weekends for events as needed
- Able to lift, carry, and move event/shipping materials up to 50 lbs as needed, with or without reasonable accommodation
- Must have a reliable vehicle, valid driver’s license, and auto insurance
About the Company
We are a growing luxury fine jewelry company specializing in custom, heirloom-quality pieces and highly personalized client service. Our clients value exceptional craftsmanship, discretion, and long-term relationships built on trust, taste, and attention to detail.
Position Overview
We are looking for a professional, personable, and highly organized person to support client communication, sales operations, influencer gifting, showroom organization, events, and wholesale support.
This role is ideal for someone who is warm, professional, detail-driven, and excited to work in a high-end creative environment. The right person will help deliver an elevated client experience while keeping internal systems, follow-ups, gifting, appointments, and client records organized and moving smoothly.
Responsibilities: Client Relations & Sales Support
- Serve as a primary point of contact for website, email, phone, and text inquiries with prompt, professional communication
- Qualify prospective clients by gathering information on interests, timelines, budgets, and referral sources
- Maintain detailed client profiles and records in Shopify, Google Sheets, and internal databases
- Coordinate virtual and in-person appointments
- Assist during consultations by taking detailed notes and managing follow-up correspondence
- Draft and prepare client emails in collaboration with the sales and production teams
- Support client outreach for anniversaries, birthdays, holidays, and special occasions
- Maintain organized VIP client lists, calendars, reminders, and gifting records
- Attend weekly production meetings to track custom orders and relay timely updates to clients
- Organize client folders, approvals, photos, and documents in Dropbox and internal systems
- Prepare and organize the showroom before and after appointments
Influencer Relations & Gifting
- Coordinate influencer outreach aligned with the brand’s aesthetic and target demographic
- Manage influencer gifting logistics including packing, shipping, tracking, and reporting
- Monitor gifting performance and maintain organized records to evaluate partnerships and future opportunities
Events & Wholesale Support
- Support trunk shows, client events, and wholesale partnerships
- Assist with event setup, breakdown, packing, and post-event follow-up
- Help coordinate wholesale shipments and communication with retail partners
- Support occasional travel for events, vendor visits, and client-related deliveries
- Assist with inventory organization and jewelry tray management after appointments and events
- Maintain organized records of wholesale orders, contacts, and partnership activity
Qualifications
- Bachelor’s degree preferred, or equivalent professional experience required
- Exceptional written and verbal communication skills
- Warm, professional, and service-oriented communication style
- Strong organizational and multitasking skills
- Excellent attention to detail
- Ability to prioritize and follow through in a fast-moving environment
- Discretion when handling private client information
- Genuine interest in luxury client service, fashion, jewelry, design, and relationship building
- Comfortable working in a small, hands-on team environment
- Sales experience is a plus
- Jewelry or luxury retail experience is a plus
Technical Skills
- Google Workspace: Gmail, Docs, Sheets, Calendar
- Microsoft Office: Word, Excel, PowerPoint
- Zoom and video conferencing platforms
- Shopify experience preferred
- Basic Adobe Photoshop proficiency is a bonus
Work Environment
- Full-time, in-person role
- Monday–Friday schedule
- Based in Los Angeles, CA 90049
- Occasional evenings or weekends for events
- Occasional travel for events, client deliveries, or vendor visits
- Must be comfortable assisting with packing, shipping, organizing, and event setup/breakdown
- Able to lift, carry, and move event/shipping materials up to 50 lbs as needed, with or without reasonable accommodation
Compensation
Compensation: $40–$45 per hour, commensurate with experience. Full-time position.
What Success Looks Like
Success in this role means delivering a professional and responsive client experience while helping keep the business organized, efficient, and proactive. The ideal candidate will strengthen client relationships, support sales growth, help manage gifting and events, and become a trusted part of a small luxury jewelry team.
Pay: $83,200.00 - $93,600.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
Application Question(s):
- Please describe your experience in sales in Jewelry or Luxury Accessories or Luxury Fashion, including your average price point per sale. If you do not have this experience please do apply.
Education:
Experience:
- Sales in Jewelry or Luxury Accessories or Luxury Fashion: 3 years (Required)
Location:
- Los Angeles, CA 90049 (Required)
Ability to Commute:
- Los Angeles, CA 90049 (Required)
Work Location: In person
