Job type: Full-time
Position Summary
The Patient Services Representative I is responsible for providing front-line support to patients and visitors by managing communication, scheduling appointments, and facilitating an efficient check-in and check-out process. This role supports Bath Community Hospital’s commitment to service excellence by ensuring a positive patient experience while maintaining accuracy, organization, and confidentiality. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Essential Functions
- Greet patients and visitors in a courteous and professional manner
- Answer incoming calls and respond to patient inquiries in a timely and professional manner
- Schedule, reschedule, and coordinate patient appointments, including follow-up visits
- Verify patient demographic and insurance information for accuracy
- Collect co-payments and process payments in accordance with hospital procedures
- Maintain accurate patient records while ensuring confidentiality
- Assist patients with completing forms and required documentation
- Coordinate with clinical staff to ensure efficient patient flow
- Perform administrative tasks such as filing, faxing, and scanning
- Maintain a clean and organized reception area
Qualifications
Education
- High School diploma or equivalent, or relevant experience demonstrating ability to perform job responsibilities (required)
Experience
- Able to independently staff one Rural Health Clinic location.
- Proficient in patient registration, appointment scheduling, insurance verification, patient check-in/check-out, and payment collection processes for the assigned clinic location.
Licensure/Certifications
Competencies
- Customer Service: Provides positive, professional, and respectful experience for patients and visitors, both in person and over the phone
- Communication: Communicates clearly and effectively with patients, families, and team members, including managing high call volumes
- Organization: Manages multiple tasks, including scheduling, check-in, and administrative duties, while maintaining accuracy and efficiency
- Attention to Detail: Ensures accuracy of patient demographic, insurance, and scheduling information
- Teamwork: Works collaboratively with clinical and administrative staff to support patient flow and clinic operations
- Accountability: Demonstrates reliability, timeliness, and ownership of assigned responsibilities
- Compliance: Maintains confidentiality and adheres to HIPAA, safety standards, and organizational policies
Physical Requirements
- Ability to sit or stand for extended periods
- Manual dexterity to operate office equipment
- Ability to lift and/or move up to 25 pounds as needed
Working Conditions
- Work performed in a clinical office setting
- Frequent interaction with patients, visitors, and staff
- May require travel between clinic locations based on operational needs
Additional Information
Bath Community Hospital reserves the right to modify job responsibilities as needed to support organizational needs.
Equal Opportunity Statement
Bath Community Hospital is an equal opportunity employer and recruits, hires, and promotes qualified candidates without regard to legally protected characteristics.
