Join our Great Falls Downtown Office as a Receptionist/Teller Excellent opportunity to get your foot in the door with a Montana company dedicated to our local communities.
Vision
Our people, philosophy and the way we do business have positioned Stockman Bank as Montana’s premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on western values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent and our work environment encourages productivity, personal growth and job satisfaction.
Position General Responsibilities:
Responsible for extensive customer contact that includes processing customer transactions and sales of additional Bank products while maintaining protection of Bank assets. This position is the front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers and representing the Bank in community activities.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
Basic Qualifications:
1. High School diploma or equivalency.
2. Good interpersonal/team skills with ability to develop effective working relationships.
3. Strong commitment to providing exceptional customer service.
4. Previous personal/computer experience.
5. Ten key proficiency
Dimension of Job:
This position is responsible for extensive customer contact providing broad-based banking products. In addition to handling customer transactions, they will make recommendations of additional products and referrals to the customers as well as leads to the Bank officer. This position is also responsible for following banking regulations and procedures while maintaining protection of the Bank assets. Must maintain extensive knowledge of products, services, marketing plans and regulations will cross-sell other Bank services and relay customer comments to the Teller Supervisor while preparing and ensuring completion of paperwork relating to multiple customer sales and service. Customers will be served in a pleasant and professional manner. Must have knowledge of products and prices of competitors.
Position Specific Responsibilities, Duties and Competencies
Customer Service Representative (CSR):
Administrative Functions:
Greet and direct customers.
Assist customers with general account information.
Assist with answering incoming calls.
Monitor and direct lobby traffic.
New Account/Sales/Service:
Maintain an extensive knowledge of deposits, loan and non-deposit services by studying product information, bulletins, regulations and updates. Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations.
Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs. Products include all deposit products and related service products.
Spot sales opportunities and cross sell other Bank services as they arise. Refer business consistently.
Open new accounts as needed
Sales/Public Relations: Teller/Receptionist
Promote the improvement of Stockman Bank through quality customer service, promotion of products professionalism in conduct and diligent work ethic.
Greet all customers pleasantly and make them feel welcome and comfortable.
Handles transactions quickly and professionally.
Effectively handle customer questions and problems.
Use effective listening and observing skills to help identify and resolve customer needs.
Spot sales opportunities and refer business consistently.
Cross-sell other services whenever the opportunity arises.
Keep up to date on pricing and products.
Relay customer comments and or complaints to the Operations Officer immediately.
Teller:
Operational Functions:
Perform basic paying and receiving functions including cashing checks, handling deposits, savings withdrawals, loan and escrow accounts.
Balance currency and coin.
Fill customer change order.
Balance cash ins and outs.
Process mail and night depository.
Process cash advances.
Issue Cashier Checks, Visa Travel Money cards and Visa gift cards.
Take application and redeem US Savings Bonds.
Buy and sell Canadian currency.
File open/closed signature cards.
Prepare stop payment requests.
Balance ATM and stock ATM supplies.
Balance coin counter.
Balance in-bank statements as assigned.
Buy and sell cash internally to and from vault supply.
Balance vault cash, prepare income and outgoing shipments.
Accurately and efficiently process all transactions/work through assigned SCO image capture machine. Ensure that all work processed individually has been captured by SCO through batch balancing to Teller totals
Follow procedures for balancing each of the SCO batches, including the correction of errors and immediate resolution for any of the out of balance batches. The balancing process must be done on every batch, on every machine every day with no exceptions.
Responsible following the maintenance schedule on assigned SCO machines.
Responsible for proper item storage and the protection of customer information.
Security Cash Controls:
Safeguard assigned cash/currency at all times: adhere to cash limits.
Adhere to dual control procedure as defined by policy.
Balance assigned cash currency as defined by policy.
Process offages by end of next business day.
Assist with all other areas in securing the Bank cash coin and negotiable instruments.
Federal Regulations: Teller/Receptionist
Maintain a working knowledge of Bank's written policies and procedures that apply to and pertain to this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and various other Federal and State regulations.
Physical and Mental Demands (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Occasionally = 0-33% of shift Frequently = 34-66% of shift Constantly = 67-100% of shift
Constant lifting/carrying up to 10 lbs. Required to hear, talk, write, read, reach, stretch, along with keyboarding and computer entry. Work within time constraints with the needed ability for task management and flexibility and perform routine duties with attention to detail. Abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.
Frequently lift or carry up to 25 lbs. Stand, walk or sit, while requiring oral and written communications with co-workers, customers and transactions, with guidance available.
Occasionally stoop, kneel, crouch or crawl.
Infrequently climb (up ladders, etc.), balance (to reach items) or drive a car.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment (The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Constantly work with others, around others, with co-workers in other departments or branches and with customers and the general public in person and via telephone. Constantly work indoors, in confined areas with the risk of electrical shock.
Frequently work around noise (moderate level). The employee must have the ability to focus on task, and customers, disregarding the sounds of machines, conversations of others, music, phones etc., in a confined area.
Infrequently work alone and also work near moving objects. Infrequently exposed to outdoor weather conditions.
Company Functions and Expectations:
Technical Knowledge-
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position. Has the ability to analyze situation and react accordingly.
Communication-
Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient.
Organization/Planning-
Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions and notifies affected personnel. Plans effectively to ensure timely completion of duties.
Team Work/Professionalism-
Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor.
Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.
Customer Service Culture-
Strives for outstanding, professional and courteous service to our customers and anyone who visits our facility.
