Customer Service Representative
Office address: 116 Dill Road, Suffolk, VA 23434
Full-time, Monday-Friday, 8:00am – 5:00pm
Maritime Delivery Services – an OOCL Company
Maritime Delivery Services (MDS) is an intermodal trucking company with 4 offices in the US. MDS has been in business since 2007 providing safe, reliable service with dedicated staff and business-oriented independent contractors.
What benefits do we offer?
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Medical
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Dental
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Vision
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401K
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Vacation days
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Paid Sick days
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Paid Holidays
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Education Assistance
Job Duties:
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Ability to work with drivers, assisting, and finding solutions
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Set appointments with customers to maximize daily productivity
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General bookkeeping including updating invoice registers, coding invoices, tracking charge backs to customers, drivers and terminals
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Input new loads in system
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Keep dispatch system updated with contact info and shipment delivery instructions
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Provide assistance to external/internal customers regarding inland transportation and company standards
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Measure and report performance of basic intermodal initiatives
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assist customer service with timely capacity changes and reschedule appointments as need
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Maintain and update dispatch system in accordance with POV site
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General office duties
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Manage drivers with service issues, ELD issues, safety concerns
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Compile and process paperwork for quarterly fuel tax reporting
Preferred Skills:
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1+ years’ experience in Intermodal drayage preferred
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POV site experience
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General proficiency in office equipment (personal computers, fax, copier, calculator, data entry)
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Strong communication and interpersonal skills
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Be a team player - Interacts effectively with people externally and internally
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Proficiency in MS Word, MS Excel and MS Outlook
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Strong data entry skills
All employment is contingent upon the successful completion of a background check.
MDS is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. MDS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at maritimedeliveryservices.com.
