Now hiring for 2026/2027 Port Everglades Cruise Season!
Benefits Provided:
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Fun servicing Holland America, Disney* Cruise Line, Viking, Crystal and Silversea Cruises.
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Cruise Discounts*
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Part Time position
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Pay rate of $16.00-16.50 per hour
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Friday, Saturday, Sunday availability required (at least one day)
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TWIC Paid by SMS*
- Guidelines provided at interviews
BASIC PURPOSE: This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
- Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
- Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
- Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
- Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
- Escorts and monitors guests pending boarding status or requiring additional documentation.
- Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
- Assists guests with locating luggage and completing lost luggage forms, when necessary.
- Reviews and verifies validity of all travel documents presented by guests for check-in.
- Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
- Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
- Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
- Performs other job related duties as assigned.
Education:
- High School Diploma or equivalent.
Experience:
- Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
Knowledge, Skills & Abilities:
- Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
- Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
- Good organizational and customer service skills.
- Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups. Required to be available on weekends, after hours, and on short notice, as requested by management.
