Clinical Nurse Manager, RN
The Clinical Nurse Manager, RN serves as the clinical leader of Caldera Family Medicine and is responsible for overseeing the delivery of safe, high-quality, patient-centered care across the organization. This role provides clinical leadership, operational oversight, and mentorship to the Medical Assistant team while partnering closely with Providers and executive leadership to support exceptional clinical outcomes and an outstanding patient experience.
As the organization's primary nursing expert, the Clinical Nurse Manager brings advanced nursing knowledge, critical thinking, and evidence-based practice to strengthen clinical operations, improve patient safety, optimize workflows, and support the professional development of the Medical Assistant team. This role serves as a trusted clinical resource for Providers and staff, helping ensure patients receive coordinated, compassionate, and comprehensive care.
The Clinical Nurse Manager collaborates with Providers, Behavioral Health, Community Health Workers, referral partners, and administrative leadership to advance Caldera Family Medicine's mission of delivering integrated, whole-person primary care. This position also leads quality improvement initiatives, supports Patient-Centered Primary Care Home (PCPCH) standards, promotes regulatory compliance, and drives operational excellence throughout the clinic.
This is a working leadership position that combines direct patient care with clinical supervision, staff development, quality improvement, and operational leadership. The Clinical Nurse Manager is expected to maintain a visible clinical presence, lead by example, and foster a culture of collaboration, accountability, compassion, and continuous improvement.
Reports To: Chief Executive Officer (CEO)
Job Summary and Duties:
Supervises
Medical Assistants
Clinical Support Staff (as assigned)
Medical Assistant Students and Externs
Key Relationships
The Clinical Nurse Manager works collaboratively with:
Providers
Behavioral Health Clinicians
Community Health Workers
Referral Coordinators
Front Office Team
Billing Team
Executive Leadership
Community healthcare partners
Clinical Leadership
- Provide day-to-day leadership, supervision, mentorship, and clinical support to the Medical Assistant team.
- Foster a culture of professionalism, accountability, teamwork, and patient-centered care.
- Lead daily clinical operations, staff huddles, workflow coordination, and communication.
- Assist with recruiting, onboarding, training, mentoring, and evaluating Medical Assistants performance.
- Develop annual competencies, skills validation, and continuing education plans for Medical Assistants.
- Empower Medical Assistants to practice confidently and effectively within the Oregon Medical Assistant scope of practice while promoting continued professional growth.
- Serve as the primary clinical liaison between Providers, executive leadership, and the Medical Assistant team.
- Identify opportunities to improve efficiency, patient flow, clinical quality, and staff engagement.
- Promote evidence-based nursing practice throughout the organization and support implementation of clinical best practices.
- Lead by example through professionalism, clinical excellence, accountability, and compassionate patient care.
Clinical Operations
- Maintain an active nursing practice while providing leadership and operational oversight.
- Perform nursing assessments, telephone triage, medication administration, immunizations, phlebotomy, EKGs, wound care, patient education, and other nursing interventions within the Oregon RN scope of practice.
- Provide real-time clinical guidance, coaching, and support to Medical Assistants.
- Assist Providers with complex patient care, clinical decision support, and workflow optimization.
- Review laboratory and diagnostic results according to Provider-approved protocols.
- Coordinate medication refill requests, referrals, preventive care, chronic disease management, and follow-up care.
- Support Transitional Care Management (TCM), Chronic Care Management (CCM), Annual Wellness Visits (AWVs), and other value-based care initiatives.
- Collaborate with Providers, Behavioral Health, Community Health Workers, specialists, hospitals, pharmacies, and community organizations to ensure seamless, coordinated patient care.
Education & Professional Development
- Develop structured onboarding and orientation programs for newly hired Medical Assistants.
- Coordinate annual competency validation and required clinical education.
- Identify opportunities for staff development through coaching, mentoring, and continuing education.
- Encourage Medical Assistants to practice at the top of their certification while maintaining patient safety and regulatory compliance.
- Create a supportive learning environment that promotes teamwork, accountability, and clinical excellence.
- Manage Medical Assistants schedules and coordinate coverage when needed.
Education and Certification:
Required Qualifications
Current, unrestricted Registered Nurse (RN) license in the state of Oregon.
Graduate of an accredited nursing program (ADN or BSN).
Current Basic Life Support (BLS) certification.
Minimum 3–5 years of clinical nursing experience, preferably in an outpatient, family medicine, primary care, or ambulatory care setting.
Demonstrated experience managing complex patient care needs, including chronic disease management, care coordination, patient education, and clinical follow-up.
Strong understanding of primary care workflows, population health principles, and team-based care delivery.
Ability to interpret clinical information, support evidence-based practice, and promote consistent clinical standards.
Excellent communication, organization, and leadership skills with the ability to collaborate effectively with providers, Medical Assistants, behavioral health staff, and administrative teams.
Commitment to patient-centered care, continuous quality improvement, and serving diverse patient populations.
Preferred Qualifications
Bachelor of Science in Nursing (BSN) degree.
Ambulatory Care Nursing Certification (RN-BC) or commitment to pursue certification.
Prior experience in a leadership, charge nurse, clinical coordinator, or nurse educator role.
Experience working within a Patient-Centered Primary Care Home (PCPCH), Accountable Care Organization (ACO), or value-based care environment.
Experience supporting:
Quality improvement initiatives and clinical outcomes
Preventive care and health maintenance programs
Chronic care management workflows
Population health initiatives
Care gap closure and risk stratification
Experience with electronic health records (EHR), preferably Epic or similar systems.
Experience developing clinical workflows, policies, procedures, and staff education programs.
Additional certifications such as ACLS, PALS, Certified Diabetes Care and Education Specialist (CDCES), or Certified Case Manager (CCM) are valued but not required.
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- License reimbursement
- Paid time off
- Vision insurance
Work Location: In person
