Job description
Hiring for Milford, Brighton, Novi and Northville Locations
Premier Pet Supply is family-owned and operated in southeastern Michigan. We are a community-focused pet retail store dedicated to helping pets live healthier, happier lives. We’ve been serving our community since 1992. We offer high quality pet food, supplies and accessories and we provide exceptional customer service to our pet parents who shop with us!
As a Retail store manager A you'll oversee the daily operations of a store, making sure it runs smoothly and effectively. From hiring & training your fellow team members to strategizing on new ideas to improve the success of our store. We take pride in providing our customers with the best service and solutions that best fit their needs and their pet’s needs. We are looking for energetic, motivated, and passionate individuals that will uphold our company values. Come and join our Premier Pet Supply family today!
Are you ready to join our growing family?
Responsibilities
- Greet customers and provide friendly, knowledgeable assistance
- Recommend products based on pet type, age, dietary needs, and customer concerns
- Operate the register, handle transactions, and maintain accurate cash handling
- Stock shelves, rotate products, and maintain clean, organized aisles
- Assist with receiving deliveries and inventory counts
- Maintain store cleanliness (including spot cleaning accidents when needed)
- Learn product knowledge and stay aware of promotions and new items
- Provide exceptional customer service to every visitor—two-legged and four-legged!
- Oversee daily store operations, including opening/closing, inventory management, and merchandising
- Hire, train, and supervise staff to maintain a positive and productive work environment
- Ensure exceptional customer service and resolve customer concerns promptly
- Maintain accurate inventory levels and coordinate product orders with vendors
- Maintain store cleanliness and ensure compliance with company policies
- Manage scheduling, payroll, and basic record-keeping tasks
- Support community events, promotions, and adoption partnerships as needed
Qualifications
- Previous retail or customer service experience preferred
- Comfortable interacting with animals of all sizes
- Ability to lift up to [30–50 lbs], bend, reach, and stand for long periods
- Friendly, positive attitude with strong communication skills
- Reliable, punctual, and able to work weekends/holidays as needed
- 2+ years of retail management or supervisory experience (pet industry a plus)
- Strong leadership, communication, and organizational skills
- Ability to lift up to 50 lbs and work on your feet for extended periods
- Comfortable learning point-of-sale and inventory systems
- Passion for animals and commitment to excellent customer service
Why You’ll Love Working With Us
- Employee discounts on pet food and supplies
- Opportunities for training and advancement
- Supportive, pet-loving team environment
Job requirements: Minimum of 2 years’ experience leading retail teams(Pet retail experience preferred). Associates 1-2 years customer service prefered.
Must possess the flexibility and ability to work retail hours. (including nights, weekends and holidays).
Weekly day range: Monday to Friday
Weekend availability
Must be able to perform basic math.
Must have basic computer skills.
Able to lift 50 lb.
Pet food, treat, and supplement training provided in store and available online with free product available post training.
Works well in high-volume and fast-paced environment.
Strong communication and people skills.
Benefits:
Employee Discount
Flexible Schedule
Full health benefits for Full Time Employees
Working for a family owned business.
Job Types: Full-time & Part-time
Pay:$18-$25 per hour based on experience and knowledge.
Job Types: Full-time, Part-time
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 year (Preferred)
Weekly day range:
- Monday to Friday
- Weekend availability
Experience level:
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Ability to Commute:
- Brighton, MI 48116 (Required)
Ability to Relocate:
- Brighton, MI 48116: Relocate before starting work (Required)
Work Location: In person
