At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who create meaningful connections and unforgettable experiences. As a Front Office Supervisor, you'll be a key leader in delivering exceptional hospitality while fostering a positive, supportive environment for both guests and colleagues.
In this role, you'll oversee the daily operations of the Front Desk and Guest Services teams, ensuring every guest receives a warm welcome, personalized service, and a seamless arrival and departure experience. You'll lead by example, coach and develop team members, and help create a culture of service excellence.
- Lead and support Front Desk and Guest Services colleagues during daily operations.
- Train, coach, and mentor team members to deliver Hyatt's exceptional service standards.
- Foster a welcoming, collaborative, and high-performing team environment.
- Resolve guest concerns with professionalism, empathy, and sound judgment.
- Monitor cash handling procedures, shift audits, and operational controls.
- Assist with scheduling, shift coverage, and maintaining efficient front office operations.
- Ensure colleagues are knowledgeable about hotel services, amenities, and local recommendations.
- Partner with other hotel departments to deliver a seamless guest experience.
- Maintain Hyatt brand standards while driving guest satisfaction and operational excellence.
This is a highly visible, hands-on leadership position ideal for someone who enjoys connecting with people, solving problems, and creating memorable guest experiences.
Schedule: This is a full-time, hourly position reporting to the Front Office Manager. The weekly schedule includes two (2) overnight shifts and three (3) daytime shifts, with availability required for weekends and holidays.
We believe in taking care of our colleagues so they can take great care of our guests. Our comprehensive benefits include:
- Immediate Paid Time Off (PTO)
- Medical, dental, and vision insurance beginning after 30 days
- 401(k) with company match
- Wellness and education reimbursement programs
- Complimentary colleague meals and parking
- Complimentary and discounted stays at Hyatt hotels worldwide
- Career growth opportunities within Hyatt's global portfolio
- And much more!
At Hyatt, we believe our colleagues are at the heart of every exceptional guest experience. As a Front Office Supervisor, you'll have the opportunity to lead an outstanding team, make a meaningful impact on our guests' stays, and build your career with one of the world's most respected hospitality brands.
If you're a service-driven leader who thrives in a fast-paced environment, enjoys developing others, and is passionate about creating memorable experiences, we'd love to welcome you to the Hyatt Centric Key West team. Join us and discover a workplace where care, collaboration, and career growth are part of every day.
