Client Service Representative
Join our team as a Client Service Representative (CSR) at our veterinary office! We’re looking for someone who is genuinely happy, friendly, caring, and professional—someone who loves making others feel special and valued. As a CSR, you’ll be the cheerful, welcoming face that greets clients with warmth and leaves them feeling appreciated and supported. Your positive attitude and compassion will help create a comfortable, secure environment for both pet owners and their furry friends.
East Louisville Animal Hospital is a loving, full-service practice with four wonderful doctors, serving pets and their families in Louisville, KY, and nearby areas. We offer a range of top-notch services including advanced diagnostics like digital X-ray, a comprehensive in-house lab, and a pharmacy. Plus, we're always ready to handle emergencies whenever they arise. Our dedicated team delivers exceptional service with a positive attitude and integrity, fostering a happy and supportive work environment.
Our mission is to partner with our clients to nurture and preserve the human-animal bond by providing compassionate, expert, and affordable veterinary care throughout a pet’s adventurous and healthy life.
As a Client Service Representative, your responsibilities will include:
· Offering outstanding customer service to pet owners both in person and over the phone with friendliness and warmth
· Scheduling and confirming appointments, keeping accurate records, offering estimates, and processing invoices
· Responding with empathy and care during stressful and emotional situations
· Maintaining our lobby and front office area clean, organized, and well-stocked
· Educating clients on wellness plans, food, and products available in the waiting room
· Performing opening and closing procedures, end-of-day reports, and deposits
· Data entry tasks including records, client questionnaires, referral information, etc.
· Handling mail distribution
· Ensuring referral letters and lab results are delivered to the right veterinarians
· Admitting patients, ensuring they are weighed, and updating their information
· Learning Veterinary Assistant skills if interested
Skills and Qualifications:
· At least one year of experience in a veterinary practice or human medical practice
· At least two years of customer service experience required (retail, food and beverage, etc.)
· Proficiency in computer usage (email, Word, Excel) and front desk equipment (fax machine, credit card machine, copy machine, and postage meter)
· Basic math skills for processing payments using credit card and check terminals
· Understanding of veterinary terminology and effectively conveying this information to clients and the veterinary team
· Excellent communication skills with clients and team members
· Strong time management abilities, problem-solving skills, and multitasking capabilities
· Enthusiastic team player with a patient and positive professional demeanor
· Ability to remain seated for most of the workday
Benefits and Perks:
· Employer-paid Short Term Disability coverage
· Complimentary Life Insurance coverage of $25,000, with options to purchase additional voluntary benefits for yourself or family
· Company-Sponsored Employee Assistance Program (Headspace)
· 401K plan with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
· UMR Insurance Plans with multiple options
· Flexible Spending Account or Health Savings Account options
· United Healthcare Dental Insurance, including a 100% paid premium option for team members
· United Healthcare Vision Insurance options
· Long Term Disability coverage option
· Progyny-Fertility and Family Building Support (up to $10,000)
· Team Member Discounts for Pet Care
· Generous paid time off, including sick time, personal days, and vacation
· LGBTQIA+ support through FOLX HEALTHCARE (if UMR enrolled)
· Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
· Referral Bonus Program
· DailyPay on Demand
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Experience:
- Veterinary clinic: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
Work Location: In person
