Program Coordinator (Health Homes)

SUNRISE SERVICES INC -
Everett, WA

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Job Details

Full-time
$34.62 - $40.38 an hour
1 day ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Healthcare onboarding training
Supervisory support in social service case management
Managed case managers
Employee onboarding
Clinical program budget management
Care plan evaluation
Team member evaluation
Program management
Microsoft Outlook
Medical office management
Interdisciplinary collaboration in health services social work
Professional ethics
Coaching
Social service program staff supervision
Customer satisfaction tracking
Word embeddings
Experience working with individuals with chronic illnesses
Working with geriatric patients
Process improvement
Data reporting
Contract performance monitoring
Performance feedback (performance evaluation method)
Release of information request management
Mid-level
Marketing management
Community resource coordination in health services social work
Contract management experience in healthcare
Disciplinary action management
Team development
Hiring

Full Job Description

Sunrise Services, Inc. is looking for a Program Coordinator to join our Health Homes Program!

In this rewarding role, you will work closely with clients to connect them with the health and social services they need to live healthier, more fulfilling lives. You’ll be part of a collaborative, mission-driven team that is passionate about supporting the community.

At Sunrise, you’re not just starting a job—you’re building a meaningful career with opportunities for growth and development while making a real difference in the lives of others

About the Program:

Health Homes is an outreach program which engages clients (including pediatrics) in the community with health and social services to best meet their needs. Health Home (HH) Services are intensive services that coordinate care across several domains. The purpose is to coordinate clinical and social service expertise for high risk clients with complex chronic conditions, mental health challenges, substance use disorder issues, and/or long term service needs and supports.

Duties & Responsibilities:

- Works as a member of a multidisciplinary team.
- Provides administrative support and supervision to team members including approval of timesheets, leave requests, supply requests, mileage and expense reporting, completion of performance reviews as scheduled, disciplinary incidents, and monitoring compliance of training requirements.
- Screens referrals for eligibility and appropriateness. Assign accepted clients to appropriate team members.
- Notifies referral sources of acceptance into the program or inform them why the client could not be accepted. Notify them of any delays in starting services and approximate time frames. Maintain a waiting list, when needed.
- Ensures that all clients have a Health Action Plan and oversee development and needed revisions to address clients’ changing needs.
- Provides regular and supportive supervision to team, ensuring that they fully understand program objectives, case note documentation process, program requirements, best practices, and agency and program policies and procedures.
- Monitors contract changes and negotiations with all signed contracts and CCO’s.
  Attends all contractual meetings as a representative of Sunrise Health Homes Program.
  Facilitates all staff meetings and team lead meetings and completed one-on-one meetings with Care Coordinators for caseload reviews, progress checks, to include routine coaching and support to drive program divisional and agency goals and objectives.
  Processes clients that are opting out of the Health Homes program.
  Completion and oversight of audits and reviews with all contracts.
  Manage due diligence completion to ensure accuracy and communicate changes with insurances.
  Identifies and completion of reinitiated services for returning clients to contracted CCO’s.
  Oversees all new hire interviews, candidate selection, and new hire training and orientation.
  Manages all Release of Information and Records Requests.
  Oversees and manages program office spaces where staff are located - in Everett, Mt Vernon, and Bellingham. Reports any maintenance problems. Works in partnership with leaders of co-located programs to ensure effectively shared resources and spaces.
  Actively markets and promotes awareness of the Health Homes program. Oversees team marketing and networking activities.
  Effectively manages program budget - ensure effective tracking systems are in place. Work closely with accounting department, as needed.
  Seek consultation and feedback from department head, executive management, program staff, clients, family members, and residential providers.
  Develops satisfaction surveys to be completed by clients, referral sources and residential providers. Collect, compile, and report data from returned surveys.
  Develops appropriate short term and long-term objectives, strategies, standards, and processes for Health Homes operations with the goal of continuous measurable improvement.

Education/Experience:

Education: B.A. of Social Services, or related field.

Experience: At least two years supervisory / management experience required.

Other Considerations:
DSHS background clearance required.

Current valid Washington State driver's license, acceptable driving record, and proof of insurance.

Skill using Microsoft Office products including Word, Internet Explorer or other browser and Outlook.

Strong verbal and written communication skills.

Flexible. Demonstrated ability to exercise sound judgment in challenging dynamic situations including behavioral issues.

Skill in reading, synthesizing, and acting upon multifaceted information.

Ability to write effective positive behavior support plans specific to client need

Ability to train and coach caregivers in the implementation of positive behavior support and de-escalation techniques.

Extensive knowledge of clinical issues pertaining to older adult clients, along with extensive understanding of the clinical process and intervention strategies used to address these issues.

Relate effectively with clients, agency staff, other community programs, and the general public.

Work across agencies and disciplines, and as a part of a multidisciplinary therapeutic team.

Adhere to professional and ethical standards of practice.

Demonstrate respect for diversity and a commitment to developing multicultural competency and sensitivity.

Demonstrate respect for client directed care and potential for recovery.

Schedule:

Monday - Friday 9 am - 5 pm

Compensation:

$34.62 - $40.38/hr
Wages are determined by applicable industry experience, education, and certifications/licensure.

Benefits:
- Medical, dental, & vision plans
- Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
- Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
- Holiday pay, with 8 holidays observed
- Paid ‘Floating’ Holiday to be used on a day of choice
- Health Savings Account
- Health Reimbursement Arrangement
- Basic Life & AD&D insurance
- WA Paid Family Medical Leave
- Employee Assistance Program
- Pet Insurance
- Legal & IDShield
- Accident, Critical Illness, & Hospital Insurance
- 401K & matching up to 6%
- Life Insurance
- College savings plan
- Smart Connect
- KisX
- Perks at work
- Husk

Why Sunrise Services INC?

An abundance of opportunity for growth and development
Supportive, Team-driven culture
Competitive benefits and Compensation plan
Making a true difference in the community, and the lives of vulnerable individuals

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.

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