Lolinda is an Argentinian-inspired steakhouse in San Francisco’s Mission District, centered around wood-fired cooking and dramatic, shareable plates. With a moody dining room, late-night energy, and fire-kissed flavors, Lolinda blends classic steakhouse indulgence with modern edge. We’re a detail-driven team that values professionalism, precision, and creating memorable nights from start to finish.
Position Objective
The Host sets the tone for the guest experience from arrival through departure. This role manages the flow of the dining room while delivering a warm, organized, and attentive first impression. Success in this role requires strong awareness, communication, and the ability to stay composed in a fast-paced environment. Hosts are expected to operate with T.R.A.Y. as the foundation of service, prioritizing timeliness, respect, attention to detail, and your responsibility in every guest interaction.
Core Values & Service Standards (Non-Negotiables)
Immediate Engagement – Greet guests immediately with a warm welcome and maintain eye contact, smile, and presence. Acknowledge departure with a genuine thank you and goodbye
Guest Recognition – Check guests in promptly, confirm reservations, and ask “Are we celebrating anything?” to identify key guest details
Seating & First Touch – Seat guests efficiently with menus, including bar seating when applicable. Offer water (still or sparkling) and mark accordingly. Provide children’s menus and high chairs when needed
Guest Experience – Engage guests while walking to the table, make conversation, and create a welcoming, attentive arrival. Pull out chairs and ensure a smooth transition to the table
Flow & Urgency – Operate with a calm sense of urgency, walk guests to tables, and return promptly to the host stand to maintain flow
Communication & Awareness – Communicate all relevant guest information to the team including celebrations, allergies, preferences, pacing, and table needs
Takeout Accuracy – Treat delivery drivers as guests and ensure all takeout orders are accurate and complete before handoff
Key Responsibilities
- Greet and engage guests in a friendly, natural manner while managing wait times
- Manage reservations and walk-ins using OpenTable
- Accurately quote wait times and manage guest expectations
- Understand dining room flow, pacing, and table management
- Seat guests with menus, including bar seating when applicable
- Offer water (still or sparkling) and mark accordingly
- Offer children’s menus and high chairs when needed
- Engage guests while walking to tables; create a seamless arrival experience
- Identify and communicate guest details (celebrations, allergies, preferences, pacing needs)
- Maintain clear communication with management and service team
- Answer phones and handle guest inquiries with professionalism
- Support takeout operations, ensuring order accuracy and completeness
- Assist with bussing, running food, and supporting service as needed
- Complete opening, running, and closing side work
- Maintain cleanliness and organization of host stand, entrance, and bathrooms
- Monitor restaurant readiness (menus, supplies, cleanliness throughout shift)
- Participate in pre-shift meetings and ongoing team communication
- Demonstrate confidence, awareness, and composure during service
Physical Requirements
- Ability to perform the essential functions of the role with or without reasonable accommodation
- Ability to remain in a stationary position for extended periods and move throughout all areas of the restaurant
- Ability to bend, reach, stoop, and lift or move items up to 50 pounds
- Ability to work in indoor and outdoor environments, including exposure to varying weather conditions
- Ability to work safely around hot surfaces, wet floors, glassware, walk-in refrigerators/freezers, and cleaning chemicals
Certifications
- Food safety and RBS certification are required
- If not currently certified, employee must complete certifications within 30 days of hire
- Harassment Prevention Training
Compensation & Benefits
- Tips
- 401 (k)GO
- 100% employer-paid health insurance for employees averaging 26+ hours/week
- Employee portal for paystubs, W-2s, and benefits access
- Transportation and commuter benefits
- Group gym membership rates
- Career development opportunities
- On-Demand Pay
Employment Classification
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.
Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
Pay: From $19.18 per hour
People with a criminal record are encouraged to apply
Work Location: In person
