Position Summary
Seeking Bilingual Spanish/English Customer Service Dispatcher to join our team. Our core services include responding to various worksites to help companies comply with health and safety requirements, providing incident reports and first aid after accidents, performing pulmonary function testing, drug screening, hearing tests, and drawing blood when certified/licensed.
To support our continued growth and commitment to safety, we're actively seeking skilled and dedicated Dispatchers to join our expanding team at our Glendale office.
You Will Support Our Clients by:
● Dispatching technicians to job sites in response to first aid incidents
● Monitoring and tracking technician activity using our GPS system
● Answering incoming calls, identifying client needs, and providing clear, effective solutions
● Managing both inbound and outbound calls from the dispatch center
● Listening carefully to clients, evaluating their needs, and responding appropriately
● Educating prospective clients on the full range of services we provide
● Building professional, long-term relationships through exceptional service
● Accurately scheduling services based on client requests and technician availability
● Performing accurate data entry and completing detailed electronic dispatch forms
Ideal Candidates Must Demonstrate:
● Professional phone etiquette, active listening, and strong communication skills (Bilingual Spanish)
● A positive, team-oriented attitude
● The ability to follow verbal and written instructions
● Strong attention to detail and accuracy
● A professional demeanor with clients
● Clear communication skills, both verbal and written
● The ability to quickly learn new computer systems
● The ability to read maps and work with GPS systems
● Typing speed of at least 35 WPM
Company Benefits include:
● Paid Training
● Medical Benefits
● 401k retirement plan
● Opportunity for Career Advancement
● Presence in 20+ states gives current employees the ease of transferring to different areas
Position Specific:
● Full-Time
● Monday through Friday, 8-hour shifts
● Shift Varies 5am-2pm, 7am-4pm, 8:00 AM–5:00 PM or 11:00 AM–8:00 PM- 1hr Lunch break
● $17/hour
Job Type: Full-time
Pay: From $17.00 per hour
Work Location: In person
