Description:
A Healthcare Career That Leaves Room for Your Life
Want to work in healthcare without the nights, weekends, and holiday schedules that often come with working in a hospital?
At Gastroenterology Associates of the Piedmont (GAP), our Appointment Schedulers enjoy a Monday–Friday schedule, no nights, no weekends, and paid holidays. You can build a rewarding healthcare career while still having evenings, weekends, and holidays for the things that matter most to you.
As a private specialty medical practice, GAP offers a professional, team-oriented environment where your work directly impacts our patients and providers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd like to hear from you.
Requirements:
As an Appointment Scheduler, you'll be an important point of contact for our patients and help ensure they receive the right appointment with the right provider.
Your responsibilities will include:
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Schedule, reschedule, and cancel patient appointments.
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Manage a high volume of patient telephone calls and scheduling requests.
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Accurately enter and maintain appointment information in our electronic scheduling system.
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Provide patients with clear information about appointment dates, times, locations, and instructions.
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Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
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Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
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Maintain patient confidentiality and comply with HIPAA requirements.
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Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.
Required:
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High school diploma or GED.
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At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
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Strong communication and customer service skills.
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Good computer and data-entry skills.
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Strong organization and attention to detail.
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Ability to remain professional and compassionate in a busy environment.
Preferred:
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Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting.
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Experience using an EHR, EMR, or medical practice-management system.
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Familiarity with medical terminology and HIPAA.
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Experience handling a high volume of patient telephone calls.
