At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more.
With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another.
We offer competitive pay based on experience and credentials, along with a comprehensive benefits package that includes health, dental, and vision insurance; a 403(b) retirement plan with match; paid time off and holidays; tuition reimbursement; professional development support; flexible spending accounts; life, cancer, and accident insurance; and access to an employee assistance program. More than a job, this is a place where your work matters and your impact is real.
Mid-State Health Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
JOB TITLE: Dental Billing and Insurance Coordinator
ORGANIZATIONAL MISSION: The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless their ability to pay.
GENERAL SUMMARY OF DUTIES: Responsible for performing billing functions for the dental department and serving as a liaison between the patient, finance department, and dental department.
SUPERVISION RECEIVED: Reports to Director of Revenue Cycle Management
SUPERVISORY RESPONSIBILITIES: None
ESSENTIAL FUNCTIONS:
- Builds, reviews, and submits insurance claims daily.
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Reviews dental record to ensure accuracy of claim.
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Coordinates and processes payments from insurance carriers and patients; will troubleshoot any issues related to payments.
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Ensures coordination of benefits are accurate and considered as part of the financial planning.
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Reviews patient accounts and determines appropriate billing distributions.
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Reviews day sheets to ensure proper coding and billing procedures daily.
- Processes statements and enters information into database.
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Reviews past due bills and follows up on past due accounts.
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Serves as a liaison between insurance carriers, staff and patients to resolve any concerns and maintain a positive working relationship.
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Ensures all insurance related duties are completed in a timely and accurate manner to ensure excellent patient relations and financial success for the practice.
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Achieves revenue goals by effectively managing collections and receivables, insurance billing and miscellaneous operations expenses.
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Manages and assists designated office team members with appropriate payment and insurance processes.
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Makes definite financial agreements with each patient in accordance with office policy.
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Provides coverage of essential functions for Dental Front office positions as requested by the Dental Office Manager.
- Cross-trains with other billing staff to include but not limited to sliding scale process.
- Complies with federal HIPAA regulations and practice policies for the privacy and security of patient information; explains the law and our privacy policy to patients as needed; maintains appropriate documentation of access to medical records.
- Attends meetings as required.
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Performs other duties as assigned.
The job holder must demonstrate competencies applicable to the job position.
EDUCATION: High school diploma or GED.
EXPERIENCE: Minimum of one year of experience in dental billing and insurance. Knowledge of dental terminology, CDT codes, procedures and diagnoses desirable. Knowledge of computer, Microsoft Office applications, required. Dentrix Enterprise experience preferred.
KNOWLEDGE and ABILITIES:
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Plan and organize.
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Evaluate the effectiveness of existing methods and procedures: develop and analyze possible revisions.
- Operate a variety of office equipment and computer programs.
- Apply policies and procedures.
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Set priorities among multiple requests.
- Interact with patients, medical and administrative staff, public effectively.
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Communicate clearly and effectively in person, in writing, or by phone.
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Comply with established policies and procedures.
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Plan and perform diversified duties requiring knowledge of patient relations and medical information management fields.
- Computer literate with proficiency in Microsoft Office applications. Knowledge of EDR, preferably Dentrix Enterprise.
- Basic financial skills, as well as analytical skills for trend and situational analysis desired.
- Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.
The demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position.
Physical Demands
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Sedentary Work: Ability to remain seated at a workstation for extended periods.
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Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, phone, and office equipment.
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Visual Requirements: Sufficient vision to read printed materials and computer screens.
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Auditory Requirements: Ability to hear and respond to phone calls, conversations, and office sounds.
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Mobility: Occasional walking, bending, or reaching for files, supplies, or equipment.
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Lifting: May occasionally lift or move objects up to 50 lbs (e.g., office supplies or small packages).
Mental Demands
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Concentration & Attention to Detail: Ability to maintain focus and accuracy when handling data, reports, or multiple tasks.
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Decision-Making: Make sound judgments within established guidelines and timelines.
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Problem-Solving: Analyze information, identify issues, and develop appropriate solutions.
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Communication Skills: Clearly convey and receive information in both written and verbal form.
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Time Management: Prioritize multiple tasks, meet deadlines, and adapt to changing priorities.
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Stress Tolerance: Maintain professionalism and effectiveness in a fast-paced or occasionally high-pressure environment.
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Confidentiality: Exercise discretion and maintain sensitive information securely.
Environmental Conditions
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Office Setting: Work is performed primarily in a professional office environment with controlled temperature and standard lighting.
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Noise Levels: Typically quiet to moderate, with occasional periods of higher activity during meetings or collaborative projects.
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Equipment Use: Frequent use of computers, phones, copiers, and other standard office equipment.
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Minimal Physical Risks: Limited exposure to hazards; occasional need to move light office materials or supplies (up to 50 lbs).
Working Conditions
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Schedule: Standard business hours with occasional need for overtime or flexible scheduling to meet project deadlines or attend events.
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Pace & Deadlines: Work may involve multiple priorities, time-sensitive tasks, and periods of high activity.
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Collaboration: Regular interaction and communication with team members, management, and external contacts.
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Technology Use: Consistent use of office software, email, and virtual meeting platforms.
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Professional Environment: Requires adherence to confidentiality, professionalism, and organizational policies at all times. Also includes contact with sick people.
