ReStore Sales Floor Specialist
Gwinnett/Walton Habitat for Humanity ReStore
Lawrenceville, GA
Full-Time
About Us
The Gwinnett/Walton Habitat for Humanity ReStore is a nonprofit home improvement store and donation center that supports Habitat’s mission of building homes, communities, and hope. Every sale, donation, and customer interaction helps fund affordable housing work right here in Gwinnett and Walton counties.
We are looking for a full-time ReStore Sales Floor Specialist to serve as a key sales floor presence and front-line ambassador for Habitat for Humanity.
Position Summary
The ReStore Sales Floor Specialist is a hands-on, customer-facing, sales-focused role responsible for creating a positive shopping experience, driving sales, maintaining product knowledge, supporting inventory accuracy, and keeping the sales floor clean, organized, safe, and fully shoppable.
This position interacts with customers, donors, volunteers, and staff throughout the entire day. The ideal candidate is friendly, dependable, sales-minded, physically active, quick to learn, and comfortable working with a wide variety of products.
Because ReStore inventory changes daily, this person must be able to quickly learn about unique donated items while also becoming knowledgeable about our standard continuous inventory.
While this is not a direct supervisory role, the Sales Floor Specialist may help guide part-time staff and volunteers by clarifying daily priorities, modeling customer service expectations, supporting safe loadouts, and helping keep the sales floor running smoothly.
Key Responsibilities
- Provide friendly, professional, and helpful customer service throughout the day.
- Actively engage customers on the sales floor to answer questions, suggest products, and support sales.
- Maintain a strong focus on sales, product movement, and customer satisfaction.
- Serve as a mission ambassador by representing Habitat for Humanity positively to customers, donors, volunteers, and community members.
- Help customers understand how ReStore purchases and donations support affordable housing in the local community.
- Maintain a constant and approachable presence on the sales floor.
- Learn and communicate product information for both donated merchandise and standard continuous inventory.
- Keep assigned areas clean, organized, safe, full, and visually appealing.
- Merchandise furniture, home goods, building materials, lighting, appliances, and other products to maximize sales.
- Help move merchandise quickly from receiving or storage areas to the sales floor.
- Assist with pricing, tagging, markdowns, product rotation, and inventory accuracy.
- Use the POS/inventory system for register backup, inventory input, item lookups, and inventory adjustments.
- Support register operations as needed during busy periods, breaks, or staffing needs.
- Assist customers with product questions, purchases, holds, pickups, and loadouts.
- Help load merchandise into customer vehicles.
- Use carts, pallet jacks, hand trucks, and dollies to move product safely.
- Communicate sales floor needs, customer trends, product issues, and inventory opportunities to management.
- Provide clear task direction to part-time staff and volunteers in support of daily sales floor priorities.
- Help guide volunteers serving in customer service, sales floor support, product movement, and customer loadouts.
- Support a positive volunteer experience by being welcoming, patient, mission-focused, and appreciative.
- Maintain a safe work environment by following safety procedures and addressing hazards promptly.
- Follow all company and store policies and procedures.
- Support the ReStore in reaching sales, service, safety, and mission goals.
- Perform other duties as assigned.
Required Qualifications
- High school diploma, GED, or equivalent experience.
- Previous retail, customer service, sales floor, thrift, home improvement, warehouse, or donation-based retail experience.
- Experience using a POS system and/or inventory system.
- Strong customer service skills and comfort interacting with customers throughout the workday.
- Ability to learn product information quickly and communicate it clearly to customers.
- Sales-focused mindset with the ability to recognize opportunities to help customers and move product.
- Ability to communicate professionally with customers, donors, volunteers, and staff.
- Good judgment and problem-solving skills, especially in fast-moving or challenging situations.
- Strong organizational skills and attention to cleanliness, safety, pricing, and presentation.
- Ability to work independently while also contributing to a team.
- Flexibility to shift priorities based on customer needs, donation flow, inventory, and store activity.
- Comfort giving clear, respectful task direction to volunteers and part-time team members.
- Ability to lead by example without formal supervisory authority.
Preferred Qualifications
- Experience with furniture, home improvement, building materials, appliances, lighting, flooring, or donated goods.
- Experience with inventory input, item adjustments, or product tracking.
- Cash handling or register backup experience.
- Bilingual skills.
Physical Requirements
This position requires the ability to:
- Stand and walk for up to 8 hours per day.
- Bend, reach, climb steps, push, pull, and move throughout the sales floor, warehouse, and donation areas.
- Comfortably lift and carry boxes, chairs, small furniture, home goods, and other merchandise.
- Assist with loading merchandise into customer vehicles.
- Use carts, pallet jacks, hand trucks, and dollies to move product safely.
- Work primarily indoors in a climate-controlled retail environment.
- Work outdoors at times for customer loadouts, donation assistance, or product movement.
- Work with team assistance for heavy, oversized, or awkward items.
We Are Looking for Someone Who Is
- Customer-focused.
- Sales-minded.
- Friendly and approachable.
- Dependable and punctual.
- A quick learner.
- Comfortable with changing inventory.
- Physically active and hands-on.
- Comfortable using POS and inventory systems.
- Able to balance customer service with task completion.
- Comfortable giving clear, respectful direction to volunteers and part-time team members.
- Patient and encouraging when working with volunteers of different ages, abilities, and experience levels.
- Positive when working with volunteers and team members.
- Safety-minded.
- Supportive of Habitat for Humanity’s mission.
Schedule: Tuesday - Saturday from 9:30am - 6:00pm. Closed Sun/Mon, and closed with paid holidays.
Why Join Our Team?
This is a great opportunity for someone who enjoys helping people, learning about unique products, staying active, and being part of a mission-driven organization. At the ReStore, every day is different, every donation has potential, and every sale helps support affordable housing in our local community.
Benefits
Benefits for this full-time position include paid time off, 401(k) matching, employer-subsidized medical and dental insurance, life insurance, and an employee discount.
How to Apply
Please submit your application and resume through Indeed. Cover letters are not required, but they are appreciated if you would like to share more about your interest in the role and Habitat’s mission.
We look forward to learning more about you.
Gwinnett/Walton Habitat is a Drug-Free Workplace. This position is subject to a criminal background and credit check, periodic DMV checks for driving record and valid driver’s license, and drug and testing. We reserve the right to make employment contingent upon successful completion of all checks and testing.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Able to work Tuesday through Saturday from 9:30am to 6:00pm?
Experience:
- Retail sales: 2 years (Preferred)
Work Location: In person
