Responsibilities
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Client Communication and Support
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Serve as the main point of contact for clients and manufacturers in the settlements department, addressing inquiries, providing updates, and offering guidance on the settlement process.
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Conduct outbound calls to clients to discuss settlement offers, gather necessary information, and explain legal terms and procedures.
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Maintain a professional and empathetic demeanor while interacting with clients, ensuring their needs and concerns are addressed effectively.
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Respond promptly to client inquiries via phone, email, or other communication channels.
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Drafting Legal Documents
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Prepare and draft settlement agreements, release forms, and other legal documents in accordance with client instructions, firm policies, and legal requirements.
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Review and edit draft documents for accuracy, clarity, and completeness, ensuring that all terms and conditions are accurately reflected and legally sound.
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Coordinate with attorneys and other team members to finalize and execute legal documents in a timely manner.
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Documentation and Record-Keepin
Maintain thorough and accurate records of all communications, negotiations, and documentation related to settlement efforts in our case management system. -
Ensure that client files are organized, up-to-date, and compliant with firm protocols and legal standards.
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Track deadlines and milestones associated with settlement negotiations, proactively following up on outstanding tasks and ensuring that timelines are met.
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Collaboration and Coordination
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Collaborate closely with attorneys, paralegals, and other team members to coordinate settlement efforts and share relevant information and updates.
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Schedule meetings, appointments, and conference calls related to settlement negotiations.
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Act as a liaison between clients and the legal team, conveying important information and ensuring clear communication throughout the settlement process.
Requirements
Qualifications
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Previous experience in a legal assistant or similar role, with a focus on both client communication and drafting legal documents.
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Experience with Salesforce highly preferred.
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Excellent verbal and written communication skills, with the ability to explain complex legal concepts clearly and effectively.
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Strong drafting and editing skills, with exceptional attention to detail and the ability to produce accurate and professional legal documents.
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Demonstrated ability to carefully review documents, correspondence, and case information to identify errors, inconsistencies, or missing information before submission.
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Knowledge of legal terminology, procedures, and principles related to lemon law cases preferred.
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Ability to multitask, prioritize tasks, and work efficiently in a fast-paced, deadline-driven environment.
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Proficiency in Microsoft Office and experience with legal document preparation software or case management systems preferred.
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Bilingual in Spanish highly preferred.
Education
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High school diploma or equivalent required.
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College degree strongly preferred.
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Additional education or training in legal studies, paralegal studies, or a related field preferred.
Benefits
We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:
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401(k) with Employer Match – Plan for your future with confidence and company support.
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Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
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Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
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Paid Parking – Convenient and covered, so you can focus on your day.
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Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
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Employee Referral Program – Earn rewards for introducing talented individuals to our team.
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Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
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Employee Discount Program – Access to exclusive savings on a variety of products and services.
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Compensation: $30-35/hr
