Department: Housekeeping / Operations
Reports to: General Manager
POSITION SUMMARY
As the Housekeeping Manager, you are responsible for leading the housekeeping team and ensuring the hotel maintains a clean, organized, and welcoming environment. You oversee daily operations, quality control, and team performance while ensuring all guest rooms and public areas meet Marriott brand standards. Your leadership directly impacts guest satisfaction, team engagement, and operational success.
PRIMARY RESPONSIBILITIES
LEADERSHIP & TEAM SUPPORT
- Supervise, train, and motivate the housekeeping team to maintain high performance and morale.
- Create and manage daily room assignments through Quore on tablets.
- Complete and submit the Daily Housekeeping Manager Checklist in Quore.
- Conduct daily pre-shift meetings to review priorities, special requests, and goals.
- Foster a positive, inclusive, and team-oriented work environment.
- Support team members with workload, supplies, and operational needs.
- Maintain consistent communication with the General Manager and Front Office leadership.
OPERATIONS & QUALITY CONTROL
- Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and storage.
- Ensure compliance with Marriott cleanliness, safety, and presentation standards.
- Conduct daily inspections to verify room readiness and quality.
- Track productivity and quality metrics using Quore.
- Maintain proper inventory levels of linens, amenities, and cleaning supplies.
- Ensure all housekeeping equipment is properly maintained.
- Coordinate with the Maintenance Department to ensure all areas are fully operational.
- Ensure all maintenance issues and work orders are properly submitted and tracked through Quore.
- Monitor and manage housekeeping-related guest requests, service recovery opportunities, and guest concerns through
Marriott GXP.
- Ensure guest requests are addressed promptly and documented appropriately.
- Coordinate with Front Office, Maintenance, and other departments to ensure guest concerns are resolved efficiently.
LOST & FOUND
- Manage Lost & Found procedures in coordination with the Front Office.
- Ensure all items are properly documented and tracked.
- Maintain accurate storage and labeling procedures.
- Follow company policy for retention and disposition of items.
INVENTORY & REPORTING
- Conduct monthly inventory of linens, amenities, and supplies.
- Submit inventory reports to the General Manager as required.
- Monitor usage and prevent shortages or overstock.
- Maintain clean and organized storage areas.
EMPLOYEE ENGAGEMENT & DEVELOPMENT
- Promote teamwork, accountability, and open communication.
- Recognize performance and provide coaching where needed.
- Maintain a respectful, safe, and professional work environment.
- Conduct one-on-one meetings and performance discussions.
- Lead by example with strong presence and leadership.
SAFETY & COMPLIANCE
- Train staff on safety procedures, chemical handling, and equipment use.
- Ensure compliance with OSHA and all hotel safety standards.
- Report safety concerns and maintenance issues promptly.
- Maintain safe and organized housekeeping areas.
GUEST EXPERIENCE & SERVICE
- Monitor and respond to housekeeping-related guest requests through Marriott GXP.
- Ensure guest requests are completed promptly and in accordance with Marriott service standards.
- Assist with service recovery efforts and guest follow-up when appropriate.
- Coordinate with the Front Office regarding VIP arrivals, special requests, and guest preferences.
- Communicate professionally and effectively with guests and team members to enhance the overall guest experience.
PERFORMANCE & ACCOUNTABILITY
- Ensure all housekeeping boards and assignments are updated daily in Quore.
- Complete required checklists and reporting consistently.
- Participate in leadership meetings and operational reviews.
- Submit performance and operational reports as required.
- Monitor attendance, productivity, and training of team members.
- Monitor and manage assigned housekeeping-related cases through Marriott GXP, ensuring timely resolution and proper
documentation.
- Ensure all housekeeping requests received through Marriott GXP are addressed according to Marriott service expectations.
- Maintain accountability for cleanliness scores, guest satisfaction metrics, department productivity, and quality standards.
- Perform any other duties assigned by the General Manager or hotel leadership team to support hotel operations and guest
satisfaction.
QUALIFICATION
- Minimum 2 years of supervisory experience in housekeeping or hotel operations.
- Strong understanding of hotel housekeeping operations and standards.
- Experience using Quore or similar task management systems preferred.
- Excellent communication, leadership, and organizational skills.
- Ability to multitask and prioritize effectively.
- High school diploma required; hospitality degree preferred.
- Flexible schedule including weekends and holidays.
CORE COMPETENCIES (MARRIOTT STANDARDS)
- Put People First: Support and develop a strong, engaged team.
- Pursue Excellence: Maintain high standards of cleanliness and service.
- Embrace Change: Adapt to operational needs and challenges.
- Act with Integrity: Lead with fairness, accountability, and professionalism.
- Serve Our World: Promote a safe, clean, and welcoming environment.
Pay: $50,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Referral program
Application Question(s):
- Are you willing to participate in a background check?
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Minneapolis, MN 55420 (Preferred)
Work Location: In person
