DV Program Job Posting
Client Advocate Specialist
Job description and responsibilities
Under general supervision by the Program Coordinator, assists victims of domestic violence and related crimes by providing a full range of services, including assistance with crisis intervention, community relations, community referrals, and community awareness. This position requires the ability to work independently, exercising judgment and initiative.
Some of the core responsibilities include but are not limited to:
- Respond to calls from survivors and other service providers.
- Provide advocacy-based counseling to survivors in a culturally relevant and linguistically appropriate manner.
- Provide advocacy to enable victims’ safety, empowerment and independence.
- Maintain and update own client database.
- Participate in Performance Quality Improvement activities and Safety Planning.
- Make relevant and appropriate referrals for clients’ legal, medical, housing and related needs.
- Other tasks assigned by Program Coordinator or Program Director.
- Must have a Bachelor’s degree in social work, counseling or related field. Candidates without a degree who have experience working with victims of abuse may be considered.
- Have reliable transportation.
Afro-Latinx, African American/Black and People of Color are strongly encouraged to apply
- Bilingual (English and Spanish proficiency) is required.
Screenings/Assessments
- Perform screenings made by appointment, walk-ins or as referred by Program Coordinator
- After initial screening has been completed, if client qualifies for program, schedule or perform assessment.
- Use client files as designed by the Program Coordinator to open a case.
- Fill out all required forms, especially consents and confidentiality forms.
- Complete Service Plan, Safety Plan if applicable and follow up with case management as necessary to complete goals identified in Service Plan.
- Refer client to community resources as needed per the service plan (case management).
Court Accompaniment and advocacy
- Assist client to understand and navigate the court and legal system.
- This could include but not limited to PPOs and court proceedings.
- Connect client with necessary attorneys or legal aid.
Community Relations
- Build relationships with community partners or agencies in order to improve referral system for clients and to increase pool and knowledge of community resources available.
- Assist Program Coordinator in organizing education or training events to engage Pontiac and Oakland County on topics related to domestic violence, dating violence, prevention, physical and mental abuse, healthy relationships and related topics.
- Attend meetings relevant to domestic violence in the community that have been approved by the Program Coordinator.
Support Groups
- Assist Program Coordinator with support groups as planned by the Program Coordinator.
- In case Program Coordinator is absent, lead support groups as assigned.
Job Types: Full-time, Part-time
Pay: $41,600.00 - $47,840.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
