We are looking for a high-energy Client Relations Associate to serve as the vital link between our clients and our legal team. This isn’t a passive desk job; you will be the "air traffic controller" for our office, managing a high volume of incoming and outgoing communications and ensuring every client is directed to the right expert with speed and empathy. No legal experience required—we provide training for the right candidate.
What You’ll Be Doing:
- Dynamic Call Management: Actively triage a high volume of inbound calls. You won't just "transfer" people; you will learn to identify the urgency of their needs and ensure they reach the specific attorney or paralegal who can help.
- Firm Hub: Coordinate with our legal staff to manage client deadlines and document collection, keeping the flow of bankruptcy cases moving smoothly.
- Problem Solving: Develop a deep understanding of firm protocols to answer frequent client questions directly, becoming a trusted resource for those navigating financial challenges.
- Essential Support: Maintain firm efficiency by assisting with digital document management, data entry, and clerical tasks during peak operational hours.
What We’re Looking For:
- Fast Learners: We need someone who can absorb legal terminology and firm workflows quickly.
- Resilience: The ability to stay calm, professional, and organized when the phone lines are busy.
- Communication Skills: A natural ability to speak with clarity and kindness, even in high-pressure situations.
- Tech Comfort: Proficiency in multitasking across dual monitors and office software.
Why Join Us?
- Predictable Schedule: Monday–Friday, no weekends or holidays.
- Growth Path: We prioritize internal promotions for those who master our firm's operations.
- Full Benefits: Including Health, Vision, Dental, and retirement with company match.
Please submit a resume, cover letter, and salary expectations.
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
