Job Summary
The Customer Solutions Specialist plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional support and solutions to clients. This position involves engaging with customers through various channels, addressing inquiries, resolving issues, and promoting products or services. The ideal candidate will possess strong communication skills and a passion for delivering outstanding client service.
Duties
- Be intentional to gain an ever better understanding of MME Products, Processes and Markets as you interface with RSMs, Strategic Accounts, ReNew, and Rentals. Use your Voice to be the Customers’ Voice within MME. And use your Voice to be MME’s Voice to the Customers, informing them of New MME Products, our Technical Services and Rental Program.
- Be intentional to gain an ever better understanding of our Accounting and CRM systems to be ever more productive in Order Entry, Purchase Order processing, the management of Price Books, and the process of authorized refunds, credits, exchanges, shipment claims or Order Cancellations. Seek a solution to keeping the order with an acceptable alternative.
- Be intentional about advocating for and handling any Customer’s Urgent Issues related to Open Orders, Quotes.
- Based on the benefit of what all you learn from your direct contacts with Customers and Prospects, be forthright and urgent in reporting market insights, developments, recalls, Supplier issues, Out of Stock issues, opportunities that may be relevant to MME.
- Participate in Product Training and Sales Meetings. Use your Voice to insist on training you believe you need to succeed in your Basic Function process (as shown above) and Annual Operating Plan Development.
Skills
- Excellent verbal and written communication skills.
- Strong client services background, preferably in a call center environment.
- Experience with outbound calling and ability to engage customers effectively.
- Exceptional phone etiquette and interpersonal skills to foster positive relationships.
- Ability to analyze customer needs and provide tailored solutions promptly.
- Previous experience in customer support or sales is highly desirable.
- Strong organizational skills with attention to detail in handling customer information.
Join our team as a Customer Solutions Specialist where your expertise will contribute significantly to our mission of delivering unparalleled service to our valued clients!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- Jackson, TN 38305 (Preferred)
Ability to Relocate:
- Jackson, TN 38305: Relocate before starting work (Preferred)
Work Location: In person
