Pay: $20.00 to $27.00 per hour, plus incentives
Job Description
A growing HVAC company in Auburn, WA is hiring a Customer Service Representative / Lead Specialist. We are looking for someone who is driven, organized, and customer focused. In this role, you will respond quickly to new leads, convert inquiries into booked appointments, manage customer communication, and help keep our service schedule full.
This is a full-time, year-round opportunity with long-term growth potential.
What You Will Do
- Hit daily, weekly, and monthly booking goals Respond to new leads as soon as they are received Make outbound calls and send text messages to new and existing customers Answer inbound calls and gather all required customer information Book, reschedule, and manage appointments using Housecall Pro Schedule warranty, repair, and maintenance appointments Monitor marketing and lead platforms to ensure no opportunity is missed Update lead sources and follow up on missed calls and unanswered inquiries Manage company phone lines, email, text messages, Slack, and other customer communication channels Support technicians and project managers with scheduling and dispatch needs Deliver outstanding customer service while creating a positive customer experience
What We Offer
- Competitive hourly pay incentives Bi-weekly pay Paid holidays Health, dental, and vision insurance Career growth and advancement opportunities Full-time, stable employment
Schedule
- Monday to Friday Full-time
Requirements
- Excellent customer service and communication skills Proven appointment setting, lead generation, or inside sales experience preferred Strong phone presence with confidence handling inbound and outbound calls Ability to multitask and stay organized in a fast-paced environment Strong follow-up and time management skills Comfortable using CRM systems and scheduling software Experience with Housecall Pro is a plus HVAC or home service industry experience is preferred Reliable, goal oriented, and self-motivated
Qualifications
- At least 2 years of customer service, appointment setting, call center, or lead management experience preferred Experience meeting booking or sales goals is a plus Strong computer skills and the ability to learn new software quickly
Location
- Auburn, WA- On-site position
Job Type
Full-time
Work Location
In person
Pay: $20.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
