THERMO KING OF SPRINGFIELD, LLC Springfield, MO
Thermo King of Springfield is a privately held company located in Springfield, MO since 1966 and an authorized dealer of the Thermo King Corporation, the world leader and inventor of transport refrigeration since 1938. We specialize in truck and trailer transport refrigeration unit and Tri Pac APU installation and maintenance. We are currently seeking a self-motivated individual that is willing to learn and advance in the technical field of transport refrigeration.
Experience is preferred, but not required. On the job training will be provided.
Duties & Responsibilities: As a Service Writer/Advisor you will be responsible for initiating service and repairs by ascertaining unit performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records
- Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
- Consult with customers keeping them informed on completion times and service expenses.
- Answers and directs incoming calls to the appropriate person/department
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintain and/or edit throughout the lifecycle of the repair process
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment.
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Qualifications:
- Previous Service Advisor experience is preferred, but not required
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast paced work environment
- Basic mechanical understanding
- Strong organizational skills and detail oriented
- Ability to pass a criminal background check and drug test
- Possess an acceptable driving record and a valid driver’s license.
Benefits
We offer a comprehensive compensation and benefits package including:
- Competitive wages based on experience
- Opportunity for Annual Bonus
- Medical, Dental and Vision Plans
- Paid Holidays & Vacation
- Short and Long-Term Disability
- Life Insurance
- 401(k) Retirement Plan
Job Type: Full-time
Experience:
- Service Writing: 3 years (Preferred)
- Customer Service: 3 years (Required)
Ability to Commute:
- Springfield, MO 65803 (Required)
Work Location: In person
