Seawind Foods is in search of a Customer Service Coordinator to join their team!
Responsibilities:
- Respond to and resolve customer related issues
- Assist customers with order taking, order entry, and investigation of routine issues regarding accounting and/or product availability
- Arrange freight for outbound shipments to customers including miscellaneous tasks: scheduling pickups, quotes, follow-up with carriers/brokers, tracking, claims
- Assist Customer Service Lead with overflow work, in general
- Update and maintain customer quotes and/or customer-specific contracts
- Update and maintain inventory tracking tool
- Assist with projects as needed
Requirements:
- 2-4 years in an office environment
- Excellent interpersonal skills required
- Tact and diplomacy for sometimes difficult situations
- Positive, team-oriented, “can-do” attitude with a passion to deliver top notch customer service
- Must be able to coordinate with inter and intra departmental personnel
- Must be computer literate and competent in current Excel and Microsoft Word
- Experience with Salesforce.com or another CRM software preferred
- Excellent telephone, verbal and written communication skills required
Pay: From $60,000.00 per year
Work Location: In person
