Operations Superintendent
Department Name For This Position: Recreation Operations
Sub Job Family:
Position Reports To (Immediate Supervisors Title): Assistant Director- Recreation
This Position Is: Non Exempt
This position is safety sensitive: No
Security Sensitive: No
Physical Location For This Position:
General Description
The Recreation Operations Superintendent supports the planning, coordination, and daily operations of recreation facilities, programs, and services, including the Rogers Aquatics Center and Rogers Activity Center. This position oversees staff, maintains high-quality facilities, and ensures a safe, welcoming environment for the community. This role also plays a key part in hosting and managing tournaments and events, helping position Rogers as a destination for youth athletics and community activities.
Essential Duties and Responsibilities
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Manage team responsible for the supervision and daily operations of the Rogers Aquatics Center, Rogers Activity Center, and other recreation facilities. Oversee facility schedules for internal and external events and ensure proper staffing.
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Recruit, train, schedule, and supervise full-time, part-time, and seasonal staff, including site supervisors, maintenance staff, aquatics staff, concessions staff, and facility attendants. Provide leadership, training, and performance evaluation for assigned staff. Ensure proper staffing levels for all programs and events. Lead the scheduling, maintenance coordination, and operational readiness of aquatic facilities and indoor recreation centers.
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Coordinate with Fitness & Business office manager to ensure staff are trained on operational procedures. Coordinate with Fire Department, Police Department, and Facilities management to train staff on safety & security of facility.
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Ensure facilities are safe, clean, and prepared for daily use, including leagues and special events. Coordinate with maintenance teams on pool operations, building upkeep, and facility improvements. Oversee food service and admissions processes for multiple facilities. Ensure compliance with city policies, health and safety standards, risk management practices, and regulations associated with aquatics and food service.
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Help manage and maintain recreation software systems, registration platforms, and facility scheduling tools. Support department communication through website updates, mobile apps, and social media platforms. Assist with marketing and promotion of programs, events, and tournaments for aquatics and recreation.
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Ensure high-quality event and tournament execution, including customer service, cleanliness, and operational efficiency. Work with local partners (Chamber of Commerce, hotels, tourism, and vendors) to support teams and enhance the participant experience.
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Provide excellent customer service and respond to public inquiries, concerns, and feedback.
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Assist with budget tracking, purchasing, and operational planning.
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Track attendance, economic impact, and event performance for reporting and future planning.
Fiscal Responsibilities
Annual budget total value 500,000
Funds, facilities & equipment total value 750,000
Supervisory Responsibilities
How many non-supervisory employees are directly supervised by this position? 5-8
How many supervisors report to this position? 3
How many employees, in total, report to the other supervisors? Varies by season
What departments (if any) are supervised by this position? Recreation
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Responsibilities For Work Of Others: Supervises a MODERATE SIZE GROUP (8-15) of employees engaged in important, complex operations, consisting of employees in different classifications who perform a wide variety of duties.
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Responsibility For Funds, Equipment, Property, Etc.: REGULARLY responsible for funds, building premises, inventory, or other property owned, controlled, or leased by the organization and, in addition, may have temporary custody and responsibility of patron property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in VERY important monetary losses to the organization. The total value for the above would range form $1,000,000 to $10,000,000.
Education And Experience
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Education: Four year college degree, or equivalent experience resulting in broad knowledge of a field related to the job, such as accounting, marketing, business administration, agriculture etc.
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Experience General: 6 years related experience and/or training.
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Experience Management: 4 years related management experience.
Work Skills
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Analytical Ability/ Problem Solving: MODERATELY DIRECTED. Activities covered by wide-ranging policies and courses of action, and generally directed as to execution and review. High order of analytical, interpretative, and/or constructive thinking in varied situations.
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Planning: CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing BASICALLY THE SAME TYPE OF WORK.
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Decision Making: Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also frequent opportunity for decision- making of MAJOR IMPORTANCE, either of which would affect the work operations of SMALL ORGANIZATIONAL COMPONENT and the ORGANIZATION'S CLIENTELE.
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Supervision Received: Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
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Accuracy: Probable errors would not likely be detected until they reached another department, office or patron, and would then require CONSIDERABLE time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a LIMITED EXTENT, but where succeeding operations or supervision would NORMALLY PRECLUDE the possibility of a serious situation arising as a result of the error or decision.
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Communication Skills: Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
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Critical Thinking Skills: Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.
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Mental Demand: VERY CLOSE MENTAL DEMAND. Operations requiring VERY CLOSE AND CONTINUOUS ATTENTION for control of operations which require a HIGH DEGREE OF COORDINATION OR IMMEDIATE RESPONSE. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.
Accountabilities
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Freedom To Act: MODERATELY DIRECTED. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.
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Annual Monetary Impact: MEDIUM: Same as Degree 2, except impact would range from $1MM to $10MM.
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Impact Of Job On End Results: MODERATE IMPACT. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.
Certificates, Licenses, Registrations
Required: Valid Drivers License Completion of CPO (Certified Pool Operator), AFO (Aquatic Facility Operator), or equivalent
Preferred: American Red Cross Lifeguard/CPR instructor or equivalent.
Contacts With Public and Employees
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Contacts With Employees: Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems that necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
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Contacts With Public: Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.
Machines, Equipment & Computers
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Use Of Machines, Equipment And/Or Computers: Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
Software Skills Required
Software Ability
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10-Key: None
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Accounting: Basic
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Alphanumeric Data Entry: None
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Contact Management: None
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Database: Basic
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Enterprise Resource Planning: None
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Human Resources Systems: Basic
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Payroll Systems: Intermediate
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Presentation/PowerPoint: Basic
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Programming Languages: None
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Spreadsheet: Basic
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Word Processing/Typing: Basic
Work Environment
How much exposure to the following environmental conditions does this position require? Show the amount of time by checking the appropriate boxes below.
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Work near moving mechanical parts (spinning shafts, engines, lifts, etc.): Occasionally
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Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.): Never
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Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.): Occasionally
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Toxic or caustic chemicals (including potential for chemical spills, etc.): Never
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Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather): Regularly
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Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.): Never
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Extreme cold (not weather-related, such as freezer, cold storage, etc.): Occasionally
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Extreme heat (not weather-related, such as furnace, kitchen, ovens, etc. where temperature is regularly above 100 degrees F): Never
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Risk of electrical shock (live electrical wires, equipment that retains power after shutoff): Never
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Work with explosives (TNT, dynamite, nitroglycerine, or other related explosives): Never
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Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.): Never
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Vibration (jackhammer, soil compactor, equipment that creates high vibration, etc.): Never
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Indicate the level of noise that is typical for the work environment for this position by checking the appropriate box below.: Moderate (business office with computers/printers, light traffic, etc.)
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Working Conditions: Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.
Physical Demands
Physical Activities
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Stand: Frequently
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Walk: Frequently
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Sit: Frequently
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Use hands to finger, handle, or feel: Occasionally
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Reach with hands and arms: Occasionally
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Climb or balance: Occasionally
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Stoop, kneel, crouch, or crawl: Occasionally
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Talk or hear: Frequently
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Taste or smell: Occasionally
Weight Lifted
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Up to 10 pounds: Frequently
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Up to 25 pounds: Frequently
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Up to 50 pounds: Occasionally
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Up to 100 pounds: Never
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More than 100 pounds: Never
Vision requirements
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Color vision (interpreting color software screens or reports; work duties that require the ability to identify and distinguish colors).
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Depth perception (ability to utilize three-dimensional vision to judge distances, placement of objects and spatial relationships).
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Ability to adjust focus (work duties that require the ability to adjust the eye to bring an object into sharp focus at various distances or focal lengths).
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Physical Demand: MODERATE DIVERSITY, MODERATELY PHYSICAL: Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which requires SOMEWHAT DIVERSIFIED PHYSICAL DEMANDS of the employee.
Additional Information
Core Competencies / Additional Info
Since most recreation activities must take place outside of conventional working hours, the Operations Superintendent must expect to routinely work evenings, weekends, and holidays. Travel may be required for training, continuing education, or meetings. It is understood that a career in the field of Parks and Recreation is uniquely demanding. This position requires a readiness to do everything necessary for the City of Rogers to offer a full range of sport, recreation, leisure, cultural, educational, and community activities.
