Reports to:
Executive Housekeeper/Housekeeping Supervisor/Inspector
Job Summary:
Responsible for the appropriate inventory and distribution of clean linens for guest rooms while maintaining the company's high standards of quality and service.
Essential Functions:
-
Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
-
Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
-
Ensures complete guest satisfaction.
-
Follows procedures for used linens and issuing clean linens.
-
Operates commercial machinery used for the laundering of linen.
-
Change out chemical container as needed.
-
Report malfunction or failure in efficiency of equipment.
-
Responsible for maintaining appropriate inventory levels to ensure continuous supply.
-
Control room linen and organize by size, color, and department.
-
Responsible for completing inventory sheets in English with current counts of linens and the amount required for re-supplying to maintain par standard.
-
Responsible for discarding torn, worn, stained and/or faded linens following established procedures and record in daily logs.
-
Assists with department training efforts.
-
Demonstrate and promote KLECH core values and MAD skills.
-
Manage and maintain security of confidential information entrusted to position.
-
Attend and satisfactorily complete all required training as assigned.
-
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
-
The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
-
Perform other duties as assigned.
Minimum Requirements to Qualifications:
- Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
-
Must have the ability to lift, stand, walk, bend, reach and move continuously to clean assigned areas.
-
Requires extending arms, overhead reaching, bending, grasping, and lifting bulky linens weighing up to 50 lbs. from shelves to carts.
-
Must have the ability to comprehend and follow instructions from Supervisor.
-
Must have the ability to comprehend the English language enough to understand and communicate information for reasons such as safety and security; for example, product safety labels and emergency instructions.
-
Strong communication skills in English both written and oral. Spanish or other language skills a plus.
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities:
- Ability to work independently with minimal supervision.
-
Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
-
Ability to work under pressure in a fast paced, stressful environment.
-
Ability to meet multiple deadlines and multi-task.
-
Ability to have strong critical thinking, analytical and guest service skills.
-
Must possess a positive attitude with strong organizational and leadership qualities.
-
Ability to add, subtract, multiply and divide in all units of measure.
-
Ability to define problems, collect data, establish facts and draw conclusions.
-
Ability to understand complex instructions and material.
-
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
-
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
-
Ability to maintain confidentiality.
-
Ability to follow and comply with established Casino guest service programs.
Physical Demands:
-
While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
-
The team member must be able to concentrate for prolonged periods.
-
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
-
The team member must be able to communicate effectively in person or using telecommunications equipment.
-
The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
-
Frequently lift and/or move up to 30 lbs.
Work Environment:
- Normal office setting and casino floor.
-
Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
-
Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
-
Extended hours and irregular shifts may be required including nights, weekends and holidays.
-
Must be able to perform under pressure and work long hours under stressful conditions.
-
May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
-
May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
-
Travel may be required to perform one or more essential functions of this position.
Conditions of Employment:
-
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
-
Must be able to provide authorization to work in the United States.
-
Must be at least 18 years of age.
-
Must have access to reliable transportation to commute to and from work.
-
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC
