Why Join Us?
-
Competitive Compensation
-
Comprehensive Medical, Dental, Vision & Life Insurance
-
Generous Paid Time Off (PTO) & Extended Illness Bank (EIB)
-
Matching 401(k) Retirement Plan
-
Opportunities for Career Growth & Advancement
-
Recognition & Reward Programs
-
Exclusive Discounts & Perks*
Job Summary
The Manager, Practice Management is responsible for the day-to-day operations, financial performance, and patient flow of assigned physician practices. This role ensures operational efficiency, compliance with healthcare regulations, and a high standard of patient care. The Manager collaborates with providers, administrative leadership, hospital departments, and corporate teams to optimize practice performance, monitor financial benchmarks, and enhance patient satisfaction.
Essential Functions
-
Oversees daily operations of the clinic, serving as the primary point of contact for providers, staff, and external partners.
-
Manages provider scheduling and patient flow, optimizing clinic efficiency while ensuring timely patient care.
-
Monitors financial performance, including accounts receivable (AR), revenue cycle metrics, and collection processes, ensuring adherence to budgetary goals.
-
Tracks and reports key financial and operational indicators, including physician productivity, patient volumes, and collection benchmarks, providing updates to the Director of Physician Practices.
-
Ensures compliance with billing, coding, and regulatory standards, including overseeing insurance verification, co-pay collection, and outstanding balance recovery.
-
Supervises and supports clinic staff, providing coaching, professional development, and performance evaluations to promote a high-performing team.
-
Implements and monitors quality improvement initiatives, ensuring clinic efficiency, cost control, and patient satisfaction.
-
Develops and maintains relationships with hospital departments, corporate office teams (e.g., PPSI, Athena, HIM), and vendors, ensuring effective communication and collaboration.
-
Facilitates customer service initiatives, addressing patient concerns, maintaining confidentiality, and promoting a positive clinic environment.
-
Assists the Director of Physician Practices with strategic planning, process improvements, and implementation of operational enhancements.
-
Performs other duties as assigned.
-
Maintains regular and reliable attendance.
-
Complies with all policies and standards.
Leadership Responsibilities
-
Supervision and Staff Management
-
Provides leadership, mentorship and professional development opportunities for departmental staff.
-
Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
-
Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
-
Strategic Planning and Financial Oversight
-
Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
-
Monitors expenditures, ensuring cost-effective delivery of services.
-
Evaluates and implements new technologies to enhance operational efficiency.
-
Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
-
Quality Assurance and Regulatory Compliance
-
Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
-
Participates in audits, inspections and accreditation processes as applicable.
-
Follows established quality control practices to ensure accuracy, consistency and safety.
-
Collaboration and Communication
-
Works closely with leadership teams to coordinate and improve service delivery.
-
Stays up-to-date with industry advancements, new technologies, and regulatory changes.
-
Staff Responsibilities
-
May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.
Qualifications
-
Bachelor's Degree in relevant field required or
-
Four (4) plus years of direct experience in lieu of a Bachelor's degree required
-
Master's Degree preferred
-
2-4 years of experience in closely related field with Bachelor's degree required
-
2-4 years of previous leadership experience preferred
Knowledge, Skills and Abilities
-
Strong leadership, organizational, and communication skills.
-
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
-
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
-
Communicate effectively with leadership, team members, and stakeholders.
-
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
-
Problem-solving and critical thinking skills.
-
In depth knowledge of industry best practices and regulatory compliance (if applicable).
-
Strong organizational and time management skills.
-
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
Licenses and Certifications
-
Certification in Medical Practice Management (e.g., CMPE – Certified Medical Practice Executive) preferred
INDLEAD
