JOB
Classification
Part-time
FLSA Status
Non-Exempt
Pay Grade
1
Benefits Eligibility
None
Reports To
Public Services Supervisor
Standard Schedule
20 hours per week
Monday: 8am - 4:30pm; Wednesday: 4pm - 8pm; Thursday: 8am - 4:30pm
The Library Assistant provides essential customer service and operational support that advances the Library’s mission and enhances the patron experience. This position serves as a primary point of contact for patrons, providing assistance, information, and support across various library services, programs, and daily operations. The Library Assistant promotes a welcoming and accessible environment while contributing to the effective delivery of library resources and services.
Under the direct supervision of the Deputy Director – Public Services or assigned supervisor, the Library Assistant is responsible for performing a variety of customer service, administrative, and operational duties to support daily library functions and services. Responsibilities include assisting patrons, supporting library programs and resources, maintaining collections and materials, and performing routine tasks across various service areas. The position works collaboratively with library staff to ensure efficient operations and a positive experience for all patrons. EXAMPLE OF DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential duties are not necessarily listed in priority order.
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Provides consistent, professional, and welcoming customer service to library patrons at service desks, including assisting with reference questions, readers’ advisory, program information, database instruction, and general library and community resources.
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Performs circulation and patron account services, including registering new cardholders, updating accounts, processing holds, checking materials in and out, and collecting applicable fines and fees.
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Supports daily library operations, including opening and closing procedures, room reservations, maintaining organized and accessible collections, shelving materials, and ensuring a safe, clean, and welcoming environment.
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Assists patrons with technology needs, including computers, photocopiers, microfilm readers, personal devices, and downloadable content.
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Provides support for library programs, outreach activities, promotional materials, displays, and other assigned projects as needed.
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Participates in library committees and other initiatives that support library services and operations.
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Completes special projects and other job duties as assigned or required.
SUPPLEMENTAL INFORMATION
Environment
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Work is performed primarily in an office environment with occasional travel to meetings, work sites, or other locations
Physical Demands
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Work requires the ability to sit, stand, walk, reach, bend, stoop, and lift objects up to [XX] pounds
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Work requires extended periods of standing or walking
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Work will involve operating standard office equipment (computer, telephone, copier, etc.)
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Vision and hearing are required to perform essential functions and communicate effectively
Stressors
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Work will involve contact with the public, requiring effective communication and professional conduct.
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Work may involve exposure to stressful situations, deadlines, or conflict resolution
