The Technology Support Assistant provides day-to-day technical support for Fountain Lake School District staff, students, and district technology systems. This position is responsible for troubleshooting hardware and software issues, managing user accounts, supporting network-connected devices, maintaining district technology equipment, and providing exceptional customer service to end users. The Technology Support Assistant reports directly to the Director of Operations.
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Create, modify, and disable staff and student user accounts.
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Process employee and student name changes across district systems.
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Manage user permissions and access requests.
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Assist with password resets and account troubleshooting.
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Serve as the primary responder for technology help desk tickets.
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Diagnose and resolve hardware, software, printer, and connectivity issues.
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Provide in-person, phone, and remote support to district staff and students.
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Install, configure, and maintain desktop computers, laptops, chromebooks.
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Assist users with Microsoft Windows, macOS, and district-approved software applications.
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Support and maintain Mobile Device Management (MDM) systems for Apple devices.
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Manage print servers and district printing infrastructure.
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Configure, deploy, and troubleshoot printers and copiers.
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Program and support VoIP phone systems, including extension assignments and changes.
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Program and manage district intercom systems.
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Create and manage electronic key fobs and access control credentials.
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Assist with installation, maintenance, and troubleshooting of wired and wireless network infrastructure.
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Support network equipment including switches, wireless access points, and related devices.
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Demonstrate understanding of:
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Active Directory (AD)
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DHCP
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DNS
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Wireless networking fundamentals
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Network infrastructure concepts
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Assist with network troubleshooting and connectivity issues.
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Assist with installation and maintenance of security camera systems.
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Support access control systems and related hardware.
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Follow district cybersecurity and technology security procedures.
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Maintain accurate documentation of technology assets and support activities.
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Assist with technology projects and district-wide deployments.
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Participate in summer technology maintenance and upgrades.
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Chromebook repairs.
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Perform other duties as assigned by the Director of Operations.
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High school diploma or equivalent.
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Strong customer service and communication skills.
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Working knowledge of Microsoft Windows, Windows Server, VM’s, and Apple macOS.
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Ability to troubleshoot hardware, software, and network-related issues.
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Ability to lift and move technology equipment up to 50 pounds.
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Ability to work independently and as part of a team.
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Associate degree or technical certification in Information Technology, Computer Science, Networking, or related field.
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Experience supporting Active Directory environments.
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Experience with Apple device management (MDM).
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Experience supporting VoIP phone systems.
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Experience with wireless networking and network infrastructure.
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Experience with security cameras, access control systems, or educational technology environments.
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Industry certifications such as CompTIA A+, Network+, Apple, Microsoft, Google, or similar certifications are preferred.
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Excellent troubleshooting and problem-solving skills.
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Strong organizational skills and attention to detail.
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Ability to prioritize multiple tasks in a fast-paced environment.
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Ability to communicate technical information to non-technical users.
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Ability to maintain confidentiality and professionalism when handling district information.
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240 Day Position
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Reports To: Director of Operations
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Minimum Salary - $44,045
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Maximum Salary - $53,145
