Direct, coordinate, implement manage the planning, organizing, training and leadership necessary to achieve identified objectives/goals for sales, cost controls, employee hiring/training/retention, Guest service/satisfaction, product quality, and cleanliness/sanitation. Position is responsible for ensuring adherence compliance for all standards of operating a CSC location.
- Be a key support person for the GM as a Brand Ambassador for Chicken Salad Chick.
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Understand adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs.
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Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
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Ensure that all products are consistently prepared and served according to CSC standards.
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Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
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Control cash and other receipts by adhering to cash handling and reconciliation procedures.
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Make employment and termination decisions consistent with GM guidelines/direction.
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Operationally fill in where needed to ensure guest service standards and efficient operations.
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Continually strive to develop staff in all areas of managerial and professional development.
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Prepare all required paperwork, forms, reports in an organized and timely manner.
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Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurants preventative maintenance programs.
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Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants receiving policies and procedures.
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Oversee and ensure that employee performance appraisals are completed on a timely basis.
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Schedule labor for anticipated business activity to provide optimal Guest service, product quality and operating standards while maintaining desired cost control goals for labor.
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Always adhere to Brand Standards for uniform appearance and personal grooming
Must be able to walk, stand and/or sit for extended periods of time
Must be able to lift a minimum of 40 lbs
Must complete in-store training program
Ability to work flexible, full time schedule consisting of days, evenings and weekends
Proven leadership and teamwork skills
Good oral/written communication skills
Basic computer literacy
Equal Opportunity Employer
