Summary
This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.
Essential Functions
Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.
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ACH
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Process and approve daily ACH origination files
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Review and respond to OFAC alerts generated through ACH origination files
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Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations
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Work the daily ACH Returns and Corrections Report and notify clients as needed
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Other Fraud Detection
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Work daily Positive Pay exceptions.
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Review large incoming check items for potential fraud.
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Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.
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Monitor Zelle Faster Payments alerts and manage incidents of fraud.
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Manage Zelle CRM portal and required reporting as needed.
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Monitor Trusteer anti-virus feeds for Treasury Management clients.
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Fraud Incidents
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Manage incident and fraud cases as assigned.
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Debit Card Management
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Inventory Management
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Dispute monitoring, tracking, reporting
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Debit Card maintenance
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ATM Management
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Monitor ATM alerts and contact vendor
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Work with vendor on ATM Cash Management
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Balancing of ATMs
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Reporting
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Client Support
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For Debit Card Services
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Zelle Services
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Client Service Center
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Other
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Create and maintain support cases with third party providers
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Process Mobile Deposit Temporary Increases
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Other duties as assigned
Required Education, Experience, Skills
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High school diploma or equivalent.
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One year bank operations experience preferred and strong knowledge of payment services a plus.
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Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
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Strong organizational and multitasking skills.
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Strong analytical and decision-making skills.
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Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
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Attention to detail and problem-solving skills.
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Ability to work independently and as a team.
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Ability to interact and cooperate with all levels of the bank and clients.
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Must be able to maintain the highest level of confidentiality.
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Ability and flexibility to work early mornings or evenings as needed.
Equipment Used
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Standard office equipment such as computers, phones and photocopiers.
Supervisory Responsibility
Working Conditions/Physical Requirements
WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.
