**Bilingual in English plus Cantonese and/or Mandarin and/or Vietnameserequired**
Transform Lives with Your Compassion and Expertise
Are you passionate about supporting underserved communities and ready to make a meaningful impact in people’s lives? As an Outreach and Engagement Specialist, you’ll be at the forefront of connecting newly eligible clients to valuable health services, helping them navigate their journey to enhanced care. Now, we're calling on compassionate individuals to join our mission.
Why You'll Love Working Here
- Hybrid Schedule: Enjoy the flexibility to balance your work and personal life.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.
- Robust Benefits Package: Comprehensive health coverage, retirement plans, and more.
- Advancement Opportunities: Grow your career with us.
- Language Premium: 4% salary increase for bilingual candidates
Your Role: Community Outreach Specialist
- Client Engagement: Make initial contact with eligible clients by phone after receiving health plan authorization. Offer face-to-face visits to those interested in a home consultation.
- Community-Focused Support: Provide culturally and linguistically sensitive services to meet the unique needs of our community members.
- Program Awareness & Education: Educate potential clients and local organizations about program benefits and services to enhance awareness and participation.
- Client Enrollment: Obtain consent to enroll clients in the program, ensuring smooth handoff to lead care managers.
- Documentation: Keep accurate and timely records in the program’s electronic health system for all client interactions.
- Collaboration: Communicate with your supervisor on referrals, enrollments, and program statuses to ensure consistent, quality service.
- Flexibility: Support other related tasks as needed to contribute to a dynamic and effective care program.
What We're Looking For:
Minimum Requirements:
- Experience: At least one year of experience working with disabled adults or underserved populations.
- Cultural Insight: Lived experience in or familiarity with the community served.
- Detail-Oriented: Strong organizational skills with a knack for detail.
- Communication: Clear and effective communication skills.
- Bilingual: Bilingual English plus Cantonese and/or Mandarin and/or Vietnamese required.
Preferred Qualifications:
- Expanded Experience: More than one year in home health care coordination or working with at-risk communities.
- Industry Insight: Familiarity with health plan organizations or community-based case management.
Join a mission-driven team dedicated to fostering meaningful client connections and improving access to essential care. If you're ready to bring compassion, cultural sensitivity, and effective communication to our program, we’d love to meet you!
Physical Requirements
- Communication: Ability to talk and hear during face-to-face communications.
- Mobility: Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Coordination: Multi-limb and eye-hand coordination.
- Endurance: Ability to sit at a desk for prolonged periods while working on computers. Ability to move, lift, carry, push, pull, and place objects weighing more than or equal to 40 pounds without assistance.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $66,571.21 - $77,222.60 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- This position requires commuting in the IE area, do you have a reliable vehicle, driver's license and willing to travel through Contra Costa County?
Education:
- High school or equivalent (Required)
Experience:
- working with elderly or underserved populations: 1 year (Required)
Language:
- Cantonese and/or Mandarin and/or Vietnamese (Required)
Ability to Relocate:
- Contra Costa County, CA: Relocate before starting work (Required)
Work Location: In person
