Role Summary:
Seeking an experienced PEGA Lead System Architect to design and deliver scalable Fraud & Dispute Management solutions for cards and payments platforms. The role involves building enterprise workflows for fraud investigations, card disputes, chargebacks, claims processing, servicing, and payment exception handling within a high-volume transactional ecosystem.
Key Responsibilities:
- Design and develop PEGA-based Fraud & Dispute workflows and case management solutions.
- Build dispute lifecycle processing for fraud claims, chargebacks, merchant disputes, recoveries, and cardholder servicing.
- Develop PEGA components including Flows, Data Pages, Activities, Decision Rules, SLA management, and UI Portals.
- Lead API integrations with enterprise payment, fraud, and customer servicing platforms.
- Implement real-time and asynchronous integrations using REST/SOAP APIs, Queue Processors, Kafka, and event-driven services.
- Drive PEGA architecture, guardrail compliance, performance tuning, and production support.
- Support CI/CD pipelines, cloud migration, and automated deployment strategies.
- Collaborate with Product Owners, Fraud Operations, Risk, Compliance, and Engineering teams in Agile environments.
- Mentor developers and provide technical leadership.
Required Skills:
PEGA PRPC 7.x/8.x, Pega Infinity PEGA Case Management & Enterprise Class Structure DX API, Constellation, Cosmos UI REST/SOAP APIs, JSON/XML integrations Queue Processors, Job Schedulers, Agents Java/J2EE, SQL, Oracle/SQL Server Jenkins, Git, JIRA, Deployment Manager Tracer, Clipboard, PAL, PDC Agile/Scrum methodology API Integration Experience (Required)
Hands-on experience integrating PEGA with enterprise platforms such as: Card authorization and payment processing systems Fraud detection/risk scoring engines Merchant dispute and chargeback platforms Customer profile and account servicing APIs Case/document management systems Payment networks (Visa, Mastercard, Amex network integrations) Notification services (Email/SMS) File-based interfaces and batch processing systems
Preferred CLSA preferred / CSSA mandatory Experience in Cards & Payments industry Exposure to Fraud Operations, Disputes, Chargebacks, Claims, or Risk platforms Knowledge of PCI-compliant and secure API integrations Experience with cloud-native and microservices-based architectures Certifications PEGA CLSA / CSSA / CSA
For applications and inquiries, contact: [email protected]
