Purpose: this position exists to process warranty claims and to maintain warranty records to promote timely, accurate and cost efficient processing of warranty claims.
Essential Functions:
-
Research, review, code and process all types of warranty claims assuring that all required documentation and information has been received; approves or denies claims.
-
Research and resolve pending issues on claims.
-
Makes vendor chargeback decisions during claim processing.
-
Communicates with dealers regarding claims issues.
Additional Functions:
-
Convert claims from Canadian dollars to US currency using current exchange rate.
-
Assists in training dealers on policies, processes and website usage.
-
Runs bi-weekly batch process & checks ready-to-pay claims for duplicates, verifies claim amounts, proper pay-to dealers; and pulls ready-to-pay and denied claims.
Experience / Knowledge:
-
Customer facing experience is desired.
-
Prior call center experience is helpful.
-
Requires knowledge of Jayco products, processes.
-
Willingness to learn, grow and adapt to an ever-changing product environment.
-
Must be proficient in Microsoft Office software.
Necessary Skills / Abilities:
-
Ability to communicate with dealers in a professional manner to gather facts and resolve disputes.
-
Ability to respond to inquiries on a wide variety of issues using SOPs in a high volume environment.
-
Detail orientation with demonstrated organizational skills is required.
-
Demonstrates desire and ability to assess problem situations and respond appropriately.
-
Possess a strong work ethic, including arriving on time & working scheduled shifts.
Work Requirements:
-
This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
-
Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to lift and move up to 10 pounds.
-
This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
-
Regular attendance is required.
-
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Jayco offers a generous benefits package including:
-
(2) Medical Insurance plan options, HSAs, and FSAs
-
Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
-
Dental Insurance
-
Vision insurance
-
Disability and Life Insurance
-
401k plan with an annual discretionary match
-
Wellness Benefits
-
On-site Fitness Center access (IN only)
-
Health Clinic for employee use (IN only)
-
Employee Assistance Program (EAP) Benefits
