Be part of our dynamic and diverse team that values hard work, creativity, and strong leadership. Thrive in a fast-paced, growth and team-oriented environment where innovative thinking and collaboration fuel our success. If you’re passionate about making an impact, we’d love to hear from you!
Our Success and Industry Recognition
Our success is driven by our team’s work ethic, dedication and commitment to high standards. Our continuous learning and ingenuity enable us to lead and set new benchmarks in our industry.
Our mission
We blend artistry, quality and precision, along with extraordinary service to drive success for our customers, team, and community.
We’re hiring across multiple roles and looking for individuals who bring skill, curiosity, and a strong work ethic to everything they do.
Overall Position Description with General Areas of Responsibility:
The primary function of an Operations Project Manager (OPM) is to be responsible for managing a variety of incoming projects requiring coordination between sales and production scheduling. This role is directly involved in the manufacturing of products and is a link between the Design and Project Manager with the client regarding production scheduling.
Daily activities typically include customer contact, scheduling, data/order entry, and production tracking through delivery.
Positive people skills are a huge benefit to being successful in this position, along with an enthusiastic can-do attitude. Our OPM’s should enjoy working in a fast-paced environment.
Essential functions of Operations Project Manager:
- Excellent analytical and problem-solving skills.
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Process customer orders directly into production where applicable.
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Represent the customer’s best interest to help develop and maintain customer loyalty for repeat business.
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Oversee multiple, individual but related design/décor production projects within the client’s program.
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Assist communications between Sales, Design, Production and Install.
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Answer customer’s questions in the AE’s absence.
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Help obtain complete job specifications from the customer.
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Help obtain customer’s final approval on project scope, terms, and schedule.
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Maintain job status report for internal and external use.
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Review product before it is shipped.
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Help production bring projects in on time, to cost, to specifications, and to client’s quality expectations.
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Process changes in scope, schedule, and fee to ensure project success.
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Ability to develop collaborative relationships throughout the company(both studio and production).
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Coordinate field survey for critical demands.
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Communicate directly with clients, architects, and contractors as required, as a project evolves.
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Assist Installation manager as needed during installation phase (ex. Prepare job orders, review site photos of problems, work out problems w/ installers via phone calls).
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Other duties as assigned by a manager or supervisor.
Required knowledge, skills, and abilities:
- Excellent client verbal and written communication skills.
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Self-starter with a solid understanding of job workflow.
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Ability to manage projects and be detailed-oriented.
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Ability to demonstrate a high-level of organization with time management, communications, decision-making and organizational skills.
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Ability to work with outside vendors and manage multiple projects simultaneously.
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Ability to demonstrate prioritization and problem-solving skills.
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Practical knowledge of retail design and architecture.
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Practical knowledge of logistics.
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Ability to read and understand architectural drawings.
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Proficient PC skills with working knowledge of Microsoft Office applications (i.e., understanding how to create and modify formulas in Excel).
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A compelling interest in manufacturing processes and continuous improvement.
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Basic graphics & signage material knowledge
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Familiarity with precision metal fabrication, extrusions, composites, woodworking, and acrylics.
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Knowledge of décor and millwork manufacturing and fabrication techniques, tools and materials
Site Visits – (may be required)
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Field survey existing space, gather reference photos, critical dimensions, etc.
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Possible site visits on local projects during construction to address problem issues as they arise.
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Evaluation of space after Décor is installed, including final walkthrough for punch list items, finish photos, etc.
Working conditions
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Primarily office/desk setting with times on the shop floor.
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This position requires some evening and weekend hours.
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Safety glasses must be worn at all times when working with team members on the shop floor.
Direct reports
