Service Business Development Center (BDC) Representative
Join Our Service Department Team
Richard Bazzy's Shults Auto Group is growing, and we're looking for motivated, customer-focused professionals to join our Service Business Development Center (BDC).
If you have experience in customer service, telemarketing, appointment setting, inside sales, or a call center environment, this is an excellent opportunity to build a rewarding career in automotive service. Your communication skills will help customers stay on top of their vehicle maintenance while supporting one of the busiest and most important departments in our dealership.
As a multi-dealership automotive group serving the greater Pittsburgh area, Richard Bazzy's Shults Auto Group generates more than $100 million in annual sales and continues to expand. Our Service BDC team plays a vital role in delivering exceptional customer experiences and keeping our service departments operating efficiently.
What You'll Do
- Answer inbound service calls, texts, and emails promptly and professionally
- Make outbound calls to schedule service appointments and follow up with customers
- Confirm upcoming appointments and help reduce no-shows
- Contact customers regarding maintenance reminders, declined services, recalls, and special service campaigns
- Re-engage inactive service customers and encourage them to return for maintenance
- Coordinate with Service Advisors to ensure appointments are scheduled accurately
- Deliver a friendly, customer-first experience during every interaction
- Maintain accurate customer information and activity in the dealership CRM
Why Join Our Team?
- Focus on building customer relationships instead of selling vehicles
- Enjoy stable, year-round business in a high-demand service department
- Paid training with ongoing coaching and professional development
- Opportunities to advance into Service Advisor, Warranty Administration, management, and other dealership leadership roles
- Join an established and growing dealership group with long-term career opportunities
Qualifications
- Valid driver's license
- High school diploma or equivalent
- Excellent communication, phone, and listening skills
- Strong organizational and time management abilities
- Detail-oriented with the ability to multitask
- Comfortable learning and using CRM and dealership software
- Positive attitude, dependable work ethic, and self-motivation
- Automotive experience is a plus but not required
Compensation & Benefits
We offer a competitive compensation and benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid time off and paid holidays
- Paid training
- Life insurance
- Disability insurance
- Employee discounts
If you're looking for a career where your communication skills make a real impact and you enjoy helping customers while supporting a successful service department, we'd love to hear from you.
Apply today and become part of the Richard Bazzy's Shults Auto Group team!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
