We are the East Coast's largest indoor gardening retailer, dedicated to helping growers across the country produce the best plants possible!
Come join our team! Our E-Commerce and Warehouse Customer Service Representative has an excellent work-life balance and work Monday-Wednesday 9am-5pm with no weekends!
We are located in Callery, PA 16024 - between Cranberry Twp and Evans City, PA
Our warehouse is clean, well lighted, and an organized work environment with a great team atmosphere. Our associates strive for excellence and work safely and efficiently.
What does an E-Commerce and Warehouse Customer Service Representative Do? Our E-Commerce customer service representative is a talented multifaceted individual who works great in a team environment! In keeping with our company values of respect, integrity, and excellence, our e-commerce representative is motivated, driven, and willing to perform all general job duties. The primary responsibilities include assisting customers through phone and email communicfations, picking and packing. Working with our sales manager to assist with on-time deliveries.
Responsibilities:
Overview
Join our team as an E-Commerce and Warehouse Customer Service Representative, where you'll be at the forefront of delivering exceptional support to our online shoppers and warehouse operations. This role offers an exciting opportunity to combine customer engagement with operational excellence, ensuring seamless order processing, inventory management, and client satisfaction. Your energetic approach will help drive our mission to provide outstanding service while supporting the efficiency of our warehouse and e-commerce platforms.
Duties
- Respond promptly and professionally to customer inquiries via phone and email regarding orders, shipments, returns, and product information.
- Manage order processing, tracking shipments, and resolving delivery issues to ensure timely fulfillment.
- Resolve customer complaints and issues promptly and effectively.
- Process and track customer orders, refunds, and exchanges.
- Analyze customer feedback and sales data to identify trends and suggest improvements for service quality and operational efficiency.
- Excellent communication skills with the ability to clearly convey information across diverse audiences.
- Ensure work area is kept clean, neat and well organized.
Skills and Abilities
- Ability to work effectively in a team environment.
- Excellent time management skills with a proven ability to meet deadlines
- Ability to follow instructions.
- Strong verbal and written communication skills.
- Act with integrity, professionalism and confidentiality.
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What experience do you have in the Indoor Gardening, Cannabis Industry?
Ability to Commute:
- Callery, PA 16024 (Required)
Work Location: In person
