Station Operations Specialist
Location:2268 N Moraine Dr, Moraine, OH 45439
Also multiple openings are available across the Great Lakes region. Please contact us for current vacancies and detailed station locations.
Compensation:
Approximately $21–$23 per hour, depending on experience, qualifications, and station needs.
Company Overview
GOFO is a fast-growing logistics and last-mile delivery company providing reliable, efficient, and technology-driven delivery solutions across the United States.
The company works closely with warehouses, Delivery Service Partners, dispatch teams, drivers, and internal operations teams to ensure accurate and on-time package delivery.
Why Join GOFO?
- Join a rapidly expanding logistics company with strong career growth opportunities.
- Gain hands-on experience in station operations, last-mile delivery, and DSP management.
- Develop practical skills in partner management, contract negotiation, performance analysis, and operational improvement.
- Work closely with warehouse, dispatch, driver management, customer service, and other cross-functional teams.
- Opportunities to advance into senior operations, station management, or regional management roles.
- Multiple openings across the Great Lakes region provide candidates with more location options.
- Fast-paced, multicultural, and results-oriented work environment.
- Benefits and Visa Support：GOFO offers a comprehensive employee benefits package, which may include health, dental, and vision insurance, a 401(k) plan, paid time off, overtime pay, and other benefits based on position and eligibility. The company is also qualified to support employment-based visa sponsorship for eligible candidates. Visa sponsorship is subject to position requirements, candidate qualifications, company approval, and applicable immigration regulations.
Position Summary
The Station Operations Specialist is responsible for supporting daily station operations, developing and maintaining relationships with Delivery Service Partners, monitoring delivery performance, and resolving operational issues.
This is a hands-on operational role. Candidates must be comfortable working in a fast-paced environment, handling changing priorities, supporting frontline operations, and working flexible or rotating shifts based on business needs.
Responsibilities
- Evaluate, onboard, and develop long-term partnerships with Delivery Service Partners.
- Support contract and service-rate negotiations with DSPs to balance service quality and operational costs.
- Provide daily operational support to DSPs and resolve issues affecting delivery performance.
- Monitor package delivery progress, tracking accuracy, and on-time delivery performance.
- Investigate and resolve delivery exceptions, service disruptions, and customer-related issues.
- Analyze operational data and performance metrics to identify risks and improvement opportunities.
- Conduct DSP performance reviews and follow up on corrective action plans.
- Ensure DSPs comply with company policies, contractual agreements, safety requirements, and industry standards.
- Coordinate with warehouse, dispatch, customer service, driver management, and other internal teams.
- Support frontline station operations when needed.
- Manage multiple priorities and respond quickly to changing operational demands.
Requirements
- A high school diploma or above is preferred. Educational requirements may be flexible for candidates with extensive relevant experience and a strong employment background.
- Experience in logistics operations, last-mile delivery, transportation, vendor management, account management, or a related field is preferred.
- Experience working with DSPs, delivery contractors, carriers, vendors, or third-party logistics providers is strongly preferred.
- Hardworking, responsible, dependable, and able to perform well in a demanding operational environment.
- Comfortable with hands-on frontline work and able to handle pressure during peak operational periods.
- Must be willing to work flexible or rotating shifts, including early mornings, evenings, nights, weekends, and holidays when required.
- Strong negotiation, communication, relationship-management, and problem-solving skills.
- Strong organizational and time-management skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Professional working proficiency in English is required.
- Mandarin Chinese proficiency is a strong advantage but is not required.
- Familiarity with Microsoft Excel, logistics management systems, delivery tracking systems, or industry regulations is preferred.
- An educational background in logistics, supply chain management, business, analytics, engineering, or a related field is a plus.
工作地点：2268 N Moraine Dr, Moraine, OH 45439
该岗位在美国大湖区多个站点均有招聘需求，欢迎咨询当前开放岗位及具体工作地点。
薪资范围：
时薪约 21–23美元，具体根据候选人的相关经验、综合能力及站点需求确定。
公司介绍
GOFO是一家快速发展的物流与末端配送企业，致力于为美国市场提供高效、稳定、技术驱动的配送服务。
公司与仓库、配送服务合作商、调度团队、司机和内部运营部门紧密协作，保障包裹准确、及时送达。
加入GOFO的优势
- 加入快速扩张的物流企业，拥有良好的职业发展空间。
- 深入参与站点运营、末端配送和DSP合作商管理。
- 积累合作商管理、合同谈判、绩效分析和运营改善经验。
- 与仓库、调度、司机管理、客服和其他团队开展跨部门协作。
- 表现优秀者可向高级运营、站点管理或区域管理岗位发展。
- 大湖区多个站点均有岗位开放，可提供更多工作地点选择。
- 工作环境多元、节奏快，能够快速提升沟通协调和问题解决能力。
- 员工福利与签证支持：GOFO为符合条件的员工提供多项福利，包括医疗、牙科及视力保险、401(k)退休计划、带薪休假、加班费及其他相关福利，具体以岗位和员工资格为准。公司同时具备办理工作类签证的相关资质，可根据岗位需求和候选人条件，为符合要求的员工提供签证支持。签证办理需经过公司审核，并以相关移民政策及最终审批结果为准。
岗位概述
站点运营专员主要负责日常站点运营支持、配送服务合作商的开发与管理、配送绩效监控，以及运营异常问题的协调处理。
该岗位属于一线运营岗位，需要候选人能够适应快节奏、高强度的工作环境，接受工作内容和优先级的临时调整，并根据业务需求配合轮班及现场工作。
岗位职责
- 负责评估、引入配送服务合作商，并建立长期稳定的合作关系。
- 协助开展DSP合同条款和服务价格谈判，在保障配送质量的同时控制运营成本。
- 为DSP提供日常运营支持，及时协调和解决影响配送表现的问题。
- 监控包裹配送进度、物流轨迹准确性和准时送达情况。
- 及时调查和处理配送异常、服务中断和客户相关问题。
- 分析运营数据和合作商绩效指标，识别风险并提出改善建议。
- 协助开展DSP绩效评估，并跟进整改方案和改善计划。
- 监督DSP遵守公司政策、合同约定、安全要求和相关行业标准。
- 与仓库、调度、客服、司机管理和其他内部团队进行协调。
- 根据站点需要协助处理一线运营工作。
- 合理安排多项工作优先级，并及时应对不断变化的运营需求。
任职要求
- 高中以上学历优先；对于履历丰富、相关工作经验较强的候选人，学历要求可适当放宽。
- 具备物流运营、末端配送、运输管理、供应商管理、客户管理或相关领域经验者优先。
- 有DSP、配送承包商、运输商、供应商或第三方物流服务商管理经验者优先。
- 吃苦耐劳，责任心强，工作稳定可靠，能够适应高强度、快节奏的运营环境。
- 能够接受现场工作，并在业务高峰期承受一定工作压力。
- 能够接受灵活排班及轮班安排，包括早班、晚班、夜班、周末和节假日班次。
- 具备良好的谈判、沟通、合作关系维护和问题解决能力。
- 具备较强的组织协调和时间管理能力。
- 能够同时处理多项任务，并根据实际运营情况合理安排优先级。
- 英语能够作为工作语言。
- 中文能力属于重要加分项，但不是岗位硬性要求。
- 熟悉Microsoft Excel、物流管理系统、配送追踪系统或物流行业规定者优先。
- 物流、供应链管理、工商管理、数据分析、工程或相关专业背景优先。
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
